Kelly Manzano Flores
Elgin,OR
Summary
Compassionate individual with experience in patient assessment and care coordination. Handles patient education and support with strong communication and collaboration skills. Committed to enhancing patient experiences through attentive service and proactive engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NasonCare
Triage
08.2025 - Current
- Assessed patient conditions to prioritize care effectively in fast-paced environment.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Utilized electronic health record systems for accurate documentation and information sharing.
- Educated patients and families on treatment options and healthcare resources available.
- Monitored vital signs, recognizing changes that required immediate action or intervention.
- Provided emotional support to patients, enhancing overall patient experience and satisfaction.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
MUSC Health Ashley River Tower
Supply Specialist
02.2025 - 04.2025
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managing order request
- Verifying shipment details
- Performing data entry task such as updating the database for incoming and outgoing supplies
- Ensuring the unit has adequate supplies of raw materials, parts, and finished
Pelican Pediatrics
Front Desk Position
11.2024 - 02.2025
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Checking in and checking out Patients
- Scheduling Appointment for patients
- Answering patient phone calls
- Medical records, Referrals, and billing
- Provide exceptional customer service
NasonCare
Front Desk Position
02.2024 - 07.2024
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Checking in and checking out Patients
- Scheduling Appointment for patients
- Answering patient phone calls
- Medical records, Referrals, and billing
- Provide exceptional customer service
Target
Barista, Starbucks
11.2023 - 01.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Morning and night shift setup and breakdown of area
- Maintained cleanliness and functionality in all areas
- Provide exceptional customer service to guest
Blythewood Animal Hospital
Kennel Technician
07.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Setup and breakdown of area
- Maintained cleanliness and functionality in all areas
- Provide exceptional customer service to guest
Education
Bachelor of Science - Pre-Nursing
Charleston Southern University
Charleston, SCAssociate of Science - Nursing
Trident Technical College
Charleston, SCHigh School Diploma -
Richland Northeast High School
7500 Brookfield Rd, Columbia, SC 2922306-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Cadet Year Completion JROTC (2017-2021)
- Student Interpreter Program Completion Certificate (2019-2020)
- Lab Draw under supervision
- Assessments
- Triage
- Administration
- Injection administration under supervision
Certification
Student Interpreter Program Completion Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
NasonCare
Triage
08.2025 - Current
MUSC Health Ashley River Tower
Supply Specialist
02.2025 - 04.2025
Pelican Pediatrics
Front Desk Position
11.2024 - 02.2025
NasonCare
Front Desk Position
02.2024 - 07.2024
Target
Barista, Starbucks
11.2023 - 01.2024
Blythewood Animal Hospital
Kennel Technician
07.2021 - 08.2021
Bachelor of Science - Pre-Nursing
Charleston Southern University
Associate of Science - Nursing
Trident Technical College
High School Diploma -
Richland Northeast High School