KELLY MARILYN CANJURA
Jamaica,Queens
Summary
- Customer service professional with 6+ years of experience. Excellent client service orientation and leadership skills. Proven ability to build a strong rapport with colleagues and clients. Competencies include:
- Cash Handling
- Relationship & Team Management
- Strong Interpersonal/ Communication Skills
- Bilingual (English & Spanish)
Overview
17
17
years of professional experience
Work History
Elite Services Ambassador
Delta Air Lines, Inc.
03.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Airport Customer Service Agent
Delta Air Lines, Inc
12.2023 - 03.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Ramp Agent
Delta Air Lines, Inc
04.2015 - 11.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Cabin Services, Team Lead
Delta Air Lines Global Service
07.2011 - 04.2015
- Supervise a crew of 10 persons to effectively clean incoming aircrafts in a timely manner
- Interact with In-Flight personnel on a daily basis in order to understand their needs as it pertains to serving the customer better
- Maintain and track inventory of supplies needed for servicing of all incoming aircrafts
- In constant communication with Delta's tower agents giving and receiving information as it relates to the timeliness of our current work assignment
Customer Service Clerk/ Assistant Manager
Rainbow Shops
11.2009 - 07.2011
- Led team of 25 employees to effectively manage the operations of the clothing store
- Recommended a new line of clothing products, which increased sales by 5% annually
- Managed $20K in accounts receivable process for the clothing store on a daily basis
- Addressed critical customer issues in a timely and effective manner
- Provided administrative support functions such as filing and ordering office supplies
Aircraft Security Sweep
Aramark Aviation Services
02.2008 - 05.2009
- Led team of 8 employees to effectively inspect aircraft for harmful articles and other objects not permitted on-board
- Achieved excellent scores for safety quality and control as it relates to audits for the security sweep team
Education
Colegio Santa Cruz
09.2007
Complejo Educativo Ing. Guillermo Borjanathan
12.2002
Skills
- Microsoft Office
- MS Excel
- Word
- PowerPoint
- Outlook
Timeline
Elite Services Ambassador
Delta Air Lines, Inc.
03.2024 - Current
Airport Customer Service Agent
Delta Air Lines, Inc
12.2023 - 03.2024
Ramp Agent
Delta Air Lines, Inc
04.2015 - 11.2023
Cabin Services, Team Lead
Delta Air Lines Global Service
07.2011 - 04.2015
Customer Service Clerk/ Assistant Manager
Rainbow Shops
11.2009 - 07.2011
Aircraft Security Sweep
Aramark Aviation Services
02.2008 - 05.2009
Colegio Santa Cruz
Complejo Educativo Ing. Guillermo Borjanathan
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Marta MossMarta Moss
Flight Attendant at Delta Air Lines, Inc.Flight Attendant at Delta Air Lines, Inc.
John Albert DavidJohn Albert David
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Chan Thanh QuachChan Thanh Quach
Ramp Agent at Delta Air Lines, Inc/ UNIFI ServiceRamp Agent at Delta Air Lines, Inc/ UNIFI Service
RUSHLIN BENFIELDRUSHLIN BENFIELD
Child Counselor at World Of DiscoveryChild Counselor at World Of Discovery