Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Martin

Lansing,IL

Summary

Collaborative retail professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.

Overview

31
31
years of professional experience

Work History

Health Care Aide

Healthcare Plus
09.2019 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept accurate records of patients' care, condition, and progress.

Assistant Store Manager

The Avenue
09.2015 - 08.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Assistant Store Manager

Rainbow, Inc.
06.2010 - 09.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

T.J. Maxx Retail Store
06.1992 - 01.2002
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habit

Education

Liberal Arts And General Studies

University of Illinois At Chicago
Chicago, IL

Skills

  • Operational Efficiency
  • Inventory Accuracy
  • Sales Quota Achievement
  • Merchandise Orders and Exchanges
  • Customer Retention Strategies
  • Conflict Resolution
  • Customer Relations
  • Retail Sales Customer Service
  • Problem-Solving Ability
  • Customer Consulting
  • Product Promotion

Timeline

Health Care Aide

Healthcare Plus
09.2019 - Current

Assistant Store Manager

The Avenue
09.2015 - 08.2019

Assistant Store Manager

Rainbow, Inc.
06.2010 - 09.2015

Assistant Store Manager

T.J. Maxx Retail Store
06.1992 - 01.2002

Liberal Arts And General Studies

University of Illinois At Chicago

Similar Profiles

CREATE PROFILE
Kelly Martin