Kelly McCaffery
Kingwood,TX
Summary
My current objective is to obtain a position that will utilize my skills and offer an opportunity for continued professional growth.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Price Chopper Pharmacy
Rotterdam, NY
02.2014 - 04.2022
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Worked effectively in fast-paced environments.
Tax Exemption and Sales Associate
New York State Tax And Finance Department
Albany, NY
03.2008 - 10.2010
- Solving and conducting inquiries by examining accounts.
- Worked with taxpayers to assist in the preparation of their taxes.
- Help taxpayers understand their tax obligations.
Pharmacy Technician
Ellis Hospital
Schenectady, NY
01.2004 - 12.2005
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
Licensed Aesthetician - Aesthetic
The Aesthetic Science Institute
Latham, NY05.2010
High School Diploma -
Schenectady High School
Schenectady, NY06.1997
Skills
- Proficient with Microsoft Office Suite (Access, Excel, Word, Outlook)
- Excellent time management and organizational skills
- Administered/maintained Data Entry requirements following program techniques and procedures
- Outstanding communication, interpersonal, and problem solving skills
Timeline
Pharmacy Technician
Price Chopper Pharmacy
02.2014 - 04.2022
Tax Exemption and Sales Associate
New York State Tax And Finance Department
03.2008 - 10.2010
Pharmacy Technician
Ellis Hospital
01.2004 - 12.2005
Licensed Aesthetician - Aesthetic
The Aesthetic Science Institute
High School Diploma -
Schenectady High School