Kelly McCaffery
Kingwood,TX
Summary
My current objective is to obtain a position that will utilize my skills and offer an opportunity for continued professional growth.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Price Chopper Pharmacy
02.2014 - 04.2022
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Worked effectively in fast-paced environments.
Tax Exemption and Sales Associate
New York State Tax And Finance Department
03.2008 - 10.2010
- Solving and conducting inquiries by examining accounts.
- Worked with taxpayers to assist in the preparation of their taxes.
- Help taxpayers understand their tax obligations.
Pharmacy Technician
Ellis Hospital
01.2004 - 12.2005
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
Licensed Aesthetician - Aesthetic
The Aesthetic Science Institute
Latham, NY05.2010
High School Diploma -
Schenectady High School
Schenectady, NY06.1997
Skills
- Proficient with Microsoft Office Suite (Access, Excel, Word, Outlook)
- Excellent time management and organizational skills
- Administered/maintained Data Entry requirements following program techniques and procedures
- Outstanding communication, interpersonal, and problem solving skills
Timeline
Pharmacy Technician
Price Chopper Pharmacy
02.2014 - 04.2022
Tax Exemption and Sales Associate
New York State Tax And Finance Department
03.2008 - 10.2010
Pharmacy Technician
Ellis Hospital
01.2004 - 12.2005
Licensed Aesthetician - Aesthetic
The Aesthetic Science Institute
High School Diploma -
Schenectady High School
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