Ashlee Brown
Indianapolis,IN
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
8
8
years of professional experience
Work History
Packing and Shipping Clerk
Cable Tie Express
08.2022 - Current
- Maximized space utilization in storage areas, arranging items systematically for easy access and retrieval.
- Collaborated with customer service representatives to address and resolve shipment-related issues promptly.
- Managed stock levels efficiently, conducting routine audits to prevent overstocking or shortage situations.
- Optimized workflow processes, delegating tasks effectively among team members according to individual strengths and skillsets.
- Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products.
Customer Service Representative
Maximus
11.2021 - 02.2022
- Answered constant flow of customer calls with minimal wait times from the general public and prospective enrollees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
Amazon Delivery Driver
Dependable Courier
04.2019 - 05.2020
- Transported Amazon packages to residential and commercial locations within assigned routes.
- Planned and organized delivery route to optimize efficiency and minimize driving time.
- Loaded and unloaded packages from the delivery vehicle, ensuring proper handling and secure placement.
- Verified package contents and scanning barcodes to ensure accuracy and accountability.
- Provided exceptional customer service by delivering packages promptly and courteously, and addressing customer inquiries or concerns.
Casual Mail Carrier
United States Postal Service
05.2018 - 01.2019
- Sorted and organized mail and packages for delivery according to postal regulations and delivery routes.
- Loaded and unloaded postal vehicles with mail, packages, and other items for delivery to rural addresses.
- Provided exceptional and efficient customer service to rural residents, answering inquiries and resolving delivery related issues.
- Collected money for postage-due and COD (Cash-on-delivery) fees and obtained signed receipts for registered, certified, and insured mail.
Service Agent
Enterprise Car Sales
11.2015 - 06.2017
- Managed vehicle inventory logs within Enterprise database.
- Documented problems and corrective actions to maintain records.
- Conducted thorough inspections of returned vehicles, identifying any damage or maintenance needs for prompt attention.
- Verified that the appropriate stickers were attached to the correct vehicle and ensured that the information was accurate.
Education
Human Services - Social Sciences
IVY Tech Community College
Indianapolis05.2017
Psychology - Social Sciences
Indiana State University
12.2014
Skills
- 5 years of experience administrative support roles
- Strong communication skills
- Exceptional customer service skills
- Detail oriented and organized
- Proficient with Microsoft Office Suite (Access, Excel, Word, Outlook)
Timeline
Packing and Shipping Clerk
Cable Tie Express
08.2022 - Current
Customer Service Representative
Maximus
11.2021 - 02.2022
Amazon Delivery Driver
Dependable Courier
04.2019 - 05.2020
Casual Mail Carrier
United States Postal Service
05.2018 - 01.2019
Service Agent
Enterprise Car Sales
11.2015 - 06.2017
Human Services - Social Sciences
IVY Tech Community College
Psychology - Social Sciences
Indiana State University
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