Kelly McCall
Cleveland,Ohio
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
Berea Eagles
05.2022 - Current
- Managed bar and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
General Manager
DiTo’s Bar & Grill
01.2017 - 08.2020
- Oversee daily operations of a 350 seat facility averaging $30- $40,000 in weekly revenue.
- Hire and Train staff
- Create and edit menus
- Ordering of inventory
- Keeping records of income and expenses
- Communicating with guests receiving feedback on their service.
- Open and close the restaurant
- Motivate and keep the morale high of the staff.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Beverage Manager
B-Spot Burger, Beers and Brats
03.2014 - 01.2017
- Oversee FOH operation of a high volume (175 seat facility) averaging $50- $60,000 in weekly revenue.
- Interviewing, hire and train staff
- Handled all LBW inventory and ordering
- Handled Dry Good inventory and ordering
- Accurately handling all reports, cash, and deposits into the company system.
- Accurately handle all reports for payroll
Manager
Panini’s Bar & Grill
01.2008 - 12.2014
- Oversee FOH operations of a high volume store (300 seat facility) averaging $10,000 in daily revenue.
- Rapid promotion from server to management team
- Supervise staff of 35 people in all aspects of restaurant operations.
- Coordinate all sports events, parties, and activities with staff chef’s team, servers, and hostess.
- Conduct meetings with clients assessing needs, developing concepts, and special requests.
- Hire, train and schedule staff of 35 in customer service skills and selling techniques.
- Conduct training sessions including customer service, safety, motivation, and event inspired presentations.
- Accurately handling all reports, cash, and deposits into the company system.
- Audit invoices of beverage and food inventory.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Skills
- Proficient in Aloha
- Efficient multi-tasker
- Customer experiences
- Problem resolution
- Client relations
- Staff training
- Operations management
- Recipes and menu planning
- Supervision and training
Timeline
Food and Beverage Manager
Berea Eagles
05.2022 - Current
General Manager
DiTo’s Bar & Grill
01.2017 - 08.2020
Beverage Manager
B-Spot Burger, Beers and Brats
03.2014 - 01.2017
Manager
Panini’s Bar & Grill
01.2008 - 12.2014