Kennedy Jafferi
Weymouth,MA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Mellow Mushroom
Baldwin, FL
01.2024 - Current
- Oversaw daily operations to ensure smooth restaurant functioning.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Coordinated with suppliers to maintain inventory levels and quality standards.
- Implemented training programs to enhance team performance and service skills.
- Developed marketing strategies to promote menu offerings and drive customer engagement.
- Analyzed sales data to identify trends and inform operational decisions.
- Maintained compliance with health and safety regulations across all areas.
- Fostered a positive work environment through team building and recognition initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Assistant General Manager (AGM)
Mellow Mushroom Pizza Bakers
Fort Myers, FL
01.2021 - 01.2024
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and stock replenishment processes.
- Coordinated scheduling to optimize workforce efficiency and coverage.
- Assisted in implementing marketing strategies to boost sales and engagement.
- Resolved customer complaints to enhance guest satisfaction experience.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Lead Teacher
Rainforest academy
Fort Myers, FL
07.2021 - 10.2021
Lead Teacher
LITTLE LEARNERS ACADEMY
Fort Myers, FL
02.2020 - 07.2021
Crew Member
Culver's
Fort Myers, FL
08.2020 - 02.2021
Lead Teacher
Altoona Family Child Care Center
Altoona, WI
08.2018 - 07.2019
- Weekly newsletters
- Weekly portfolio updates
- Organize art and age appropriate activities
- Lesson plan
Education
High school or equivalent -
Baldwin, WISkills
- Inventory management
- Staff scheduling
- Sales analysis
- Customer service
- Operations management
- Team training
- Conflict resolution
- Communication skills
- Time management
- Leadership development
- Proficient in Aloha
- Efficient multi-tasker
Certification
- CPR Certification
- ServSafe
- First Aid Certification
Timeline
General Manager
Mellow Mushroom
01.2024 - Current
Lead Teacher
Rainforest academy
07.2021 - 10.2021
Assistant General Manager (AGM)
Mellow Mushroom Pizza Bakers
01.2021 - 01.2024
Crew Member
Culver's
08.2020 - 02.2021
Lead Teacher
LITTLE LEARNERS ACADEMY
02.2020 - 07.2021
Lead Teacher
Altoona Family Child Care Center
08.2018 - 07.2019