Josh Ihmoud

I over see 3 locations, and a forth location under construction. I interviewed and filled many positions for the current and new location opening in May of 2024, Revamped and negotiated pricing from our vendors. Adjusted pay plans for sales and management. Increased business month over month with the highest level of customer satisfaction.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Managed and motivated employees to be productive and engaged in work.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.

• Overseen a good portion of construction to ensure everything was going as planned and made changes along the way
• Worked with the state and village to secure our business license
• Handle all aspects needed to make the dealership operational, ie furnature, computers, networking, security cameras
• Overseen all vendors, CDK, VinSolutions, Vauto, dealer.com, dealertrack
• Signed up all indirect lenders to ensure finance options for our clients
• Hired all department managers, sales representatives, BDC, service and parts
• Trained all departments on best practice and process
• Overachieved the highest level of BPO objectives, and CSI/SSI
• Highest percentage of YoY increase in the region

• Oversee training for all our Illinois stores
• Overseen a committee among all 34 dealerships.
• Handled wholesale purchases via online and in person at auctions
• Trained Managers on best practice for working deals, follow up, appointment confirmation, and compliancy
• Managed and directed our social media content
• Created and directed videos for our Facebook, Instagram, site
• Overseen monthly specials and worked directly with our BDC on mailers and email specials
• Purchased pre-owned vehicle’s at auctions in state and out of state
• Oversee all activities occurring in the vehicle showroom
• Set sales goals, track progress, and lead team to achieve and exceed those quotas
• Forecast sales for upcoming months and quarters and compile the necessary reports
• Step in to answer customer questions and issues when required
• Coordinate and lead all regular sales meetings with the sales staff
• Develop and manage our CRM platform to retain customers and seek out new prospective sales
• Maintain a strong focus on satisfaction of all customers
• Implemented a sales process that includes using our desking tools 100% of the time (eLeads, vin solutions and Vauto) so that we have proper task assignments, and proper sales follow up.

• Created a seamless sales process for our new and pre-owned sales department
• Implemented a sales process that led to an increase in customer satisfaction through early management introduction, vehicle presentation, and management involvement
• In addition, introduced the concept of the pre-owned manager doing a meet and great with every client prior to trade appraisals
• I have changed the way the BDC sales process interacts with our sales department;
• We have implemented a sales turn over process
• I have also increased our closing percentages from from 18% to 35% closing rate
• Developed and communicated sales strategies and objectives with sales managers
• Developed individual action plans for each manager to improve their performance
• Oversaw standards for displaying both new and pre-owned vehicles
• With Audi it is very important to have proper marketing/advertising on CPO cars
• We met and exceeded our monthly inspections
• Resolved customer complaints, ensuring a high level of customer satisfaction is obtained
• Implemented sales policy from meet and greet, to delivery process
• I implemented culture change, I excel at motivating people, and coordinate activities in the front office, back office, and sales consultants to increase the new and used-car gross, and F&I penetration.

• Led Loeber Motors Pre-Owned sales to become the top certified pre-owned Mercedes Benz dealer in the Midwest Region
• Increase Mercedes Benz sales 33% YOY
• Trained and developed under performing sales associates to top performers with training
• Insured that our dealership hit Mercedes Benz's top award (best of the award)
• Maintained all aspect of hitting our store goals, along with the goals of Mercedes Benz, (i.e., off lease)
• Purchase, lease return) via technology adaptation
• Handled all aspects of purchases, wholesales, marketing, and reconditioning
• Created a sales process that insured long term customer retention
• Created a trade appraisal process that engaged the client and sales associate
• Created a delivery process that insured customer satisfaction along with a long term relationship, along with client engagement.

• Founded The Car Oasis from ground up, handled all aspects of insurance, state license, and working with the village to secure permits for remodeling, accounting, and employee training
• Directed marketing strategies, including web site design, worked with Auto trader, Cars.com , ect.
• Purchased and wholesales late model trade-ins from luxury new car dealers
• Purchased off lease cars from Volkswagen/Audi financial services, Mercedes Benz, BMW.
• Handled all financing and F&I products to clients.
• Packaged all deals for funding.
• Handled all License and title work.
• Secured financing with Mannheim Auto Auction for a floor plan account.
• Created and delivered presentations, business plan, and financial statement to financial institutions.
• Wholesale buyer for Schaumburg Audi, handled all of their detail for retail.
• Established a partnership with several indirect lenders for customer financing.
• Handled all aspects as a general manager/owner, including inventory management (purchasing, wholesaling), business manager, office manager, book keeper, accounting, and marketing.

• Doubled pre-owned sales within 2 months
• Managed Certified pre-owned sales to the top certified Audi dealer in the Midwest and top ten in the country
• Established dealer income goals to emphasize new dealership standards of productivity, and devised
• A strategy to achieve the goals
• Reported to the General Manager regarding objectives, planned activities, reviews and analyses
• Handled all purchases, wholesales, marketing, and reconditioning
• Led daily meetings with the sales staff to increase sales efficiency
• Created proper delivery process and trained employees in consistent application, which ensured that
• The customers Understood the vehicle's operating features, warranty and documentation, and built
• Customer rapport
• Performed quality review of service department and reconditioning results to ensure that vehicles
• Exceed customer expectation in a timely manner.