Summary
Work History
Overview
Education
Skills
Timeline
AdministrativeAssistant

Kelly McCann

Jackson,MI

Summary

Demonstrated customer satisfaction and sale success in working with top business leaders, employees, and customers.

Seasoned director/manager with strong history in leading teams.

Maintain excellent work ethic and critical thinking under pressure.

Excellent reputation for resolving and improving customer satisfaction.

Hardworking and passionate in achieving company goals.

Work History

Director of Community Operations

Balanced Home Care
Troy, MI
02.2019 - 02.2022
  • Taught in-house employees strategies for successful internal and external communications.
  • Employee Retention - Processed employee hiring and onboarding.
  • Created successful relationships with outside markets.
  • Oversaw daily operations including financial budgets, employee staffing.
  • Define and implement operation policies.
  • Overseeing client support services.
  • Managing resource allocation.
  • Developed team communications and information for meetings.
  • Participated in team-building activities to enhance working relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked independently while maintaining daily communication with C.E.O.

Site Supervisor

Great Lakes Caring Home Health And Hospice
Jackson, MI
12.2014 - 02.2019
  • Initiated onsite safety program and properly trained team members to decrease injuries.
  • Developed work schedules for team members to maximize shift coverage.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Devised processes to boost long-term business success and increase profit levels.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Interviewed, hired and trained new workers.

Restaurant Owner

Yukon Jacks
Horton, MI
05.1996 - 01.2019
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and employees.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Overview

30
30
years of professional experience

Education

High School Diploma -

Jackson High
Jackson, MI
05.1982

Skills

  • Decision Making
  • Problem-Solving
  • Planning and Coordination
  • Self-Motivated
  • Training and Development
  • Flexible and Adaptable
  • Multitasking Abilities
  • Written Communication
  • Good Telephone Etiquette
  • Critical Thinking
  • Interpersonal Communication
  • Attention to Detail

Timeline

Director of Community Operations

Balanced Home Care
02.2019 - 02.2022

Site Supervisor

Great Lakes Caring Home Health And Hospice
12.2014 - 02.2019

Restaurant Owner

Yukon Jacks
05.1996 - 01.2019

High School Diploma -

Jackson High

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Kelly McCann