Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kelly McCormick

Tucson,Arizona

Summary

Focused and dedicated insurance professional with 17 years of experience providing superior customer service and rates for auto policies. Goal-oriented customer service effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, and telephone calls. Knowledgeable Insurance Representative promoting more than 17 years' expertise successfully working for organizations in the automobile insurance industry market. Courteous and cordial with a desire to take on challenges at a new company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Insurance Agent

GEICO
Tucson, AZ
05.2007 - Current
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while servicing and advising of insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Flexibility to work with customers on various platforms including phone, chat, and by email.

Education

GED -

Santa Rita High School
Tucson, AZ

Skills

  • Policy Renewals
  • Customer Service
  • Account Management
  • Client Retention
  • CRM Software
  • Policy adjustment knowledge
  • Policy Knowledge

Accomplishments

  • Rated a gold top tier agent in 2022 and 2023.

Certification

  • I have my Resident Property and Casualty Personal Lines license in Arizona. I also hold Non-Resident Property and Casualty Personal lines licenses in Alaska, California, Connecticut, Florida, Idaho, Maryland, North Carolina, Nevada, Oregon Pennsylvania, Texas, Utah, and Washington.

References

References available upon request.

Timeline

Insurance Agent

GEICO
05.2007 - Current

GED -

Santa Rita High School
Kelly McCormick