Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly McDonald

Navarre,United States

Summary

Conscientious and motivated individual with a proven track record of building lasting customer relationships. Extensive experience in the caring profession has contributed to personal and professional growth, while equipping me with exceptional communication skills to engage effectively with diverse individuals, especially elderly patients and their families. Thrives as a strong team player and also excels at working independently. Demonstrates excellent time management skills, consistently delivering high-quality work in a timely manner.

Overview

2027
2027
years of professional experience

Work History

Patient Care Technician

Baptist Health Medical Center
08.2023 - Current
  • Supported meal consumption and closely observed dietary intake for nutritional target achievement.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

  • Facilitated training sessions for new Patient Care Technicians, enhancing onboarding efficiency.
  • Managed communication between departments to streamline workflow and enhance collaboration.

Cafeteria Worker

Sodexo
08.2022 - 03.2023
  • Prepared and served hot and cold meals to staff, faculty, and students
  • Cleaned and sterilized kitchen equipment and surfaces
  • Stocked and rotated food items in refrigerators and freezers
  • Developed an efficient system for daily food preparation
  • Ensured food safety and sanitation standards were met
  • Prepared and served meals in accordance with health and safety standards
  • Provided excellent customer service to students and staff in a busy school cafeteria
  • Cleaned and sanitized food preparation areas, cooking utensils, and equipment
  • Assisted in setting up and breaking down cafeteria

Custodial Worker

ABM
02.2016 - 08.2017
  • Performed general custodial duties, including sweeping, mopping, dusting, vacuuming, and trash removal
  • Cleaned classrooms, hallways, bathrooms, and other areas of the school
  • Operated and maintained custodial equipment, such as vacuums, buffers, and carpet cleaners
  • Assisted in setting up and taking down for school events such as graduations and assemblies
  • Followed safety regulations and procedures while performing duties
  • Worked collaboratively with other custodial staff members to ensure the facility was maintained to the highest standards

Insurance Representative

Hastings Direct
2014 - 2015
  • Kept detailed records on individual insurance claims and incorporated into detailed client files.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Promoted and sold insurance policies to individuals based on their location, claims, Automotive details and history
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Performed policy renewal and record retention.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Generated quotes and proposals for clients to match individual needs.

Senior Care assistant, specializing in Alzheimer's

Bramley court Care Home
11.2005 - 08.2015
  • Developed and implemented individual care plans for each patient according to their individual needs
  • Scheduled and attended doctor's visits and facilitated treatments
  • Facilitated communication between clients and their families
  • Administered prescribed medications and monitored their effects
  • Monitored vital signs, such as blood pressure, temperature, and pulse
  • Prepared meals and monitored nutritional intake as prescribed by the physician
  • Assisted clients with bathing, dressing, and grooming needs
  • Provided personal care and companionship to elderly individuals with Alzheimer's disease
  • Monitored the physical and emotional health of residents and reported any changes to supervisors.
  • Trained and supervised junior carers in the delivery of quality care.

Cook's Assistant

Beach Pub
07.2004 - 07.2005

Prepared made-to-order lunches.

Ensured compliance with health and safety regulations in food preparation.

Developed seasonal menus to enhance dining experience.

Ensured accurate inventory management.

Maintained a clean and organized workspace.

Waitressing

Beach Pub
07.2003 - 07.2004

Ensured cleanliness and organization of dining areas to enhance guest experience.

Processed customer orders efficiently

Maintained strict adherence to kitchen safety protocols and hygiene practices.

Managed financial transactions.

Utilized point-of-interest system for order entry.

Maintained cleanliness by clearing tables.

Education

NVQ Level 2 - Health and Social Care

Cambridge College
Cambridge
04-2011

A level courses - Psychology-B, Sociologgy-C, Maths-C, Media and Film Making-C, NVQ in Health and Social Care

Long Road College
Cambridge
09-2006

Skills

  • Detailed orientated
  • Excellent communication skills
  • Great customer service
  • Great team player
  • Leadership/Management
  • Computer confident

Timeline

Patient Care Technician

Baptist Health Medical Center
08.2023 - Current

Cafeteria Worker

Sodexo
08.2022 - 03.2023

Custodial Worker

ABM
02.2016 - 08.2017

Senior Care assistant, specializing in Alzheimer's

Bramley court Care Home
11.2005 - 08.2015

Cook's Assistant

Beach Pub
07.2004 - 07.2005

Waitressing

Beach Pub
07.2003 - 07.2004

A level courses - Psychology-B, Sociologgy-C, Maths-C, Media and Film Making-C, NVQ in Health and Social Care

Long Road College

NVQ Level 2 - Health and Social Care

Cambridge College

Insurance Representative

Hastings Direct
2014 - 2015
Kelly McDonald