Kelly McGinnis
Kalamazoo,MI
Summary
Proven track record in office administration and customer service, with a significant role at Meijer enhancing team engagement and optimizing recruitment processes. Excelling in collaborating with co-workers and team members' engagement. Demonstrates the ability to maintain confidentiality and manage multiple tasks efficiently, contributing to improved operational workflows.
Overview
24
24
years of professional experience
Work History
Retail Administrative Assistant
Meijer
05.2012 - Current
- Recruiter for all the departments in the store. Schedule the interviews for leadership, and then onboard all selected new hires, making sure to meet all training, forms, and background check compliance.
- Run department training compliance reports, and follow up with leadership as needed.
- Order supplies for the store.
- Responsible for distributing Meijer mail.
- Answer multi-line phone system.
- Responsible for team member recognition and engagement, which includes promoting the use of our online recognition program and planning our team member events.
- Responsible for maintaining communication boards for the store.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Responsible for our store's donation and community-giving database.
- Follow up with team member injuries, and report end-of-the-year OSHA information.
Service Area Team Leader
Meijer
08.2010 - 05.2012
- Responsible for staffing the front-end service department.
- Monitored the team's training progress in order to provide the best customer service.
- Drove customer engagement in order to increase our customer satisfaction scores.
- Coached and counseled cashiers to improve cashiers' productivity.
- Managed cash over/shorts, identified issues, and implemented corrective actions to resolve concerns.
Service Area Team Leader
Meijer
09.2003 - 08.2010
Cashier
Meijer
10.2000 - 10.2003
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Eventually, I was trained to work at the customer service desk and cash office.
Education
General Studies
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Comstock High School
Kalamazoo05.1999
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Retail Administrative Assistant
Meijer
05.2012 - Current
Service Area Team Leader
Meijer
08.2010 - 05.2012
Service Area Team Leader
Meijer
09.2003 - 08.2010
Cashier
Meijer
10.2000 - 10.2003
General Studies
Kalamazoo Valley Community College
High School Diploma -
Comstock High School
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