Summary
Overview
Work History
Education
Skills
Avid Volunteer Work
Timeline
Generic

Kelly McKeever

Dania Beach,FL

Summary

I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Also, I have a clear understanding of being a Customer Care Representative, always building that relationship over the phone. Motivated to learn, grow, and excel! Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

27
27
years of professional experience

Work History

Assistant Manager

McKee's Tees Plus
01.2016 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Developed a loyal and highly satisfied base through proactive management of team customer service strategies
  • Helped with process hiring paperwork
  • Kept all films in order
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Helped with printing apparel in the warehouse, boxed and shipped orders
  • Answered phones and assisted customers with anything they needed
  • Typed up quotes and emailed over to customers for approval.

HUMAN RESOURCE

Chemical Packaging Corporation
01.1997 - 01.2016
  • Ran weekly payroll using the QuickBooks system
  • Planned all employment ads, posted, and filtered through resumes before handing them to management for the hiring department
  • Interviewed possible hires and administered pre-employment tests
  • Process all New Hire information in the company system
  • Handled all Health Insurance registration
  • Planned all events for the corporation
  • Assisted the President with letters that needed private labeling, typed, and mailed out
  • Workers Comp Claims – entered all information in the system.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.

Education

St. Thomas Aquinas High School
01.1997

Skills

  • 9 years of Customer Service
  • Strong computer skills
  • Fast and efficient typing
  • Quick at learning a new system
  • Attention to detail
  • Customer Relations
  • Inbound Customer Service
  • Empathetic Approach
  • Friendly, Positive Attitude
  • Excellent Multitasking
  • Problem-Solving
  • MS Office
  • Community Engagement
  • Relationship Building

Avid Volunteer Work

  • One Beautiful World Beach Cleanups.
  • Helping in our community with Showering Love. Gives the homeless a chance to take a shower and acquire clean clothes.
  • Collecting and donating hats for the homeless.
  • Monthly visits to local nursing homes bringing flowers, smiles, and games.


Timeline

Assistant Manager

McKee's Tees Plus
01.2016 - Current

HUMAN RESOURCE

Chemical Packaging Corporation
01.1997 - 01.2016

St. Thomas Aquinas High School

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Kelly McKeever