Kelly McVeigh
Goexceed
DARIEN,Illinois
11
years of professional experience
Experienced with client relationship management, consistently fostering long-term partnerships. Utilizes strategic sales techniques to identify and capitalize on business opportunities. Track record of achieving sales targets and building strong client rapport. Passionate about driving success and enhancing customer satisfaction.
Work History
Channel Sales Account Executive
11 Months- Managed account portfolios, strengthening client relationships and expanding renewal opportunities.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Collaborated with marketing and operations teams to support seamless deal execution.
- Forecasted pipeline activity, maintaining accurate CRM records and sales projections.
- Increased sales revenue by establishing and nurturing long-term client relationships.
Outside Sales Manager
1 Year 1 Month- Generated my own leads by door knocking and conducting customer consultations to assess prospects' roofing, siding, and gutter needs. I met with the adjusters from the customers insurance company to help assess damage to make sure the client had the best opportunity at getting approved. Kept a personal relationship with the client throughout the entire process to ensure they were satisfied. Used problem solving skills when issues would arise and acted as a liaison working directly with the Owner and construction crews.
- Developed client relationships to generate repeat business and expand project pipeline.
- Managed outside sales efforts, coordinating estimates, proposals, and contract follow-up.
- Conducted site visits to assess project scope, verify requirements, and support accurate quoting.
Sales Manager
3 Years 9 Months- Generated leads through customer consultations assessing roofing, siding, and gutter needs. Demonstrated excellent communication skills by using rapport-building and effective sales strategies. Collaborated with installation teams to ensure project requirements were met. Managed client relationships with regular follow-up communications and updates, ensuring ongoing satisfaction. Resolved customer issues in a timely manner, while ensuring satisfaction at all times. Negotiated contracts and utilized sales techniques to upsell services and products effectively.
- Led sales team through consultative selling, from initial homeowner appointments to contract close.
- Coached representatives on roofing estimates, objection handling, and customer follow-up best practices.
- Managed CRM activity to track leads, appointments, pipeline stages, and sales forecasts.
Director of Operations
2 Years 8 Months- Oversaw daily operations, ensuring timely project delivery and adherence to quality standards. Reported directly to the CEO/Owner. Managed staffing, interviewing, hiring and firing, training, HR, lead production, daily sales metrics, streaming dispatch, scheduling, payroll, IT, and financing. Successfully ran a ten- to twenty-person call center and managed outside sales agents as well. Led and guided staff, fostering a safe and positive work environment.
- Directed daily construction operations, aligning field teams, subcontractors, and project schedules.
- Standardized workflows to improve jobsite coordination, material flow, and production consistency.
- Oversaw budgeting, procurement, and vendor management to support project delivery and cost control.
Retention Manager
1 Year 9 Months- Reported directly to CEO/Owner. Facilitated communication between outside sales agents and disengaged customers. Worked an aged database of purged sales from initial contact to a fresh sale. Generated $3.1M in 2016. Assisted in call center operations and supported sales managers in closing new business and processing financing applications.
- Led retention outreach for remodeling customers, addressing cancellation concerns and preserving booked projects.
- Managed follow-up calls and emails to reengage hesitant homeowners and confirm next steps.
- Resolved service issues by coordinating with sales, scheduling, and operations teams.
Education
Associate of Applied Science - Business Administration
Skills
CRM proficiency
Sales planning
Objection resolution
Strategic prospecting
Customer consultations
Customer loyalty
Closing techniques
Objection handling
Market research
Customer retention
Competitor analysis
Problem solving
Timeline
Channel Sales Account Executive
Goexceed
09.2025 - 08.2026Read More
Outside Sales Manager
Frontline Services General Contractors
07.2024 - 08.2025Read More
Sales Manager
AmeriPro Roofing
10.2020 - 07.2024Read More
Director of Operations
XELOR Construction
03.2017 - 11.2019Read More
Retention Manager
1-800-REMODEL
06.2015 - 03.2017Read More
Some College (No Degree)
Associate of Applied Science from Business Administration
Read More