Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kelly Melka

Memphis,TN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the restaurant management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Sales Advocate

Bluelink Wireless AT&T
06.2024 - 04.2025
  • Managed client accounts diligently, monitoring purchase history and identifying opportunities for cross-selling or upselling.
  • Boosted customer satisfaction with personalized service, addressing each client's unique needs and preferences.
  • Organized and executed in-store promotions, attracting new customers and increasing foot traffic in the store.

General Manager

Dunkin Memphis Donuts LLC
03.2019 - 03.2024
  • Managed day to day restaurant operations and financial management resulting in a 10% increase in profitability.
  • Managed and trained team of 25+ crew members, shift leads and assistants with good morale.
  • Implemented labor cost controls and improved scheduling practices resulting in 3% reduction in labor costs.
  • Maintained restaurant cleanliness and resolved maintenance issues promptly to ensure safe and pleasant dining experience for guests.
  • Weekly inventory counts and managed vendor orders to maintain adequate inventory levels and minimize food waste.

Area Manager

Dunkin Memphis Donuts LLC
08.2021 - 07.2022
  • Directly oversees 5 stores ensuring operational efficiency in each store.
  • Assessed operational performance to maintain compliance with company and industry standards.
  • Monitor overall financial performance of each store to ensure profitability.
  • Provided leadership and mentorship to store managers and employees, resulting in improved team performance and morale.

General Manager

Burger King
03.2012 - 07.2016
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained atmosphere of enthusiastic customer service.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Managed diverse team of 15+ professionals, fostering positive work environment and high employee satisfaction.
  • Trained and guided team members to maintain high productivity and performance.

Co-Manager

Wendys- Valentii Management
07.2002 - 07.2011
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on daily basis resulting in phase 2 training store.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.

Education

High School Diploma -

Marquette Senior High
Marquette, MI
06.2001

Skills

  • Customer Service
  • Organizational Excellence
  • Staff Scheduling and Training
  • Quality Assurance
  • Problem resolution
  • Purchasing and Inventory
  • Customer relations
  • Policies and Procedures
  • Critical thinking
  • Active listening
  • Food preparation and Safety

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Advocate

Bluelink Wireless AT&T
06.2024 - 04.2025

Area Manager

Dunkin Memphis Donuts LLC
08.2021 - 07.2022

General Manager

Dunkin Memphis Donuts LLC
03.2019 - 03.2024

General Manager

Burger King
03.2012 - 07.2016

Co-Manager

Wendys- Valentii Management
07.2002 - 07.2011

High School Diploma -

Marquette Senior High

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