Wil Rodriguez Pena
Shawnee
Summary
Dynamic sales advocate with proven abilities in objection handling and client service. Recognized for educating clients on products and resolving inquiries to foster positive customer relationships and drive sales growth.
Energetic and personable with natural talent for building rapport and understanding customer needs. Possesses solid grasp of sales principles and effective communication techniques, including persuasive speaking and active listening. Committed to driving positive customer experiences and achieving impactful sales outcomes.
Developed exceptional customer relationship management and problem-solving skills in fast-paced, customer-focused environment. Proven ability to understand client needs and provide tailored solutions, ensuring satisfaction and repeat business. Seeking to leverage these transferable skills in new and challenging field that values customer-oriented approaches.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Advocate
Cricket Wireless
Shawnee, KS
01.2024 - Current
- Assisted customers in selecting mobile plans and devices based on individual needs.
- Educated clients on product features, promotions, and service options to enhance customer experience.
- Processed customer transactions accurately using point-of-sale systems to ensure efficient operations.
- Collaborated with team members to achieve sales targets and maintain store performance standards.
- Utilized inventory management systems to monitor stock levels and assist in replenishment efforts.
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Bachelor of Science - Nursing
Johnson County Community College
Overland Park, KS12-2028
Skills
- Sales presentations
- Objection handling
- Sales reporting
- Sales training
- Customer service
- Client service
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
Spanish
English
Interests
- Swimming
- Gym Workouts
- Road Trips
- Music
Timeline
Sales Advocate
Cricket Wireless
01.2024 - Current
Bachelor of Science - Nursing
Johnson County Community College