KELLY MILLER
MACON,GA
Summary
Productive Regional Account Manager offering 7 years of experience. Committed to honesty and maintaining long-term, individualized relationships. Known for streamlining company procedures and goal-oriented mindset. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Regional Account Manager
Air Ground Logistics
03.2017 - Current
- Achieved regional productivity goals by developing strategic plans and executing effective account management practices.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Increased revenue by identifying growth opportunities within existing accounts.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Mentored junior account managers on best practices in relationship-building and negotiation techniques.
- Communicated by phone, email and traveled for face to face contact for may accounts.
- Liaised between parent company and independent contractors.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with clients to discuss and ascertain needs and tailor solutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Management Specialist - Business Management
Central Georgia Technical College
Macon, GA05.2018
Skills
- Territory Management
- Revenue Growth
- Performance Tracking
- CRM proficiency
- Industry Expertise
- Customer relationship development
- Client Engagement
- Delivery Coordination
- Contract Negotiation
- Account Servicing
Accomplishments
- Used Microsoft Excel daily for development and proficiency of routing and policies and procedures.
- Supervised team of 30 independent contractors
Timeline
Regional Account Manager
Air Ground Logistics
03.2017 - Current
Management Specialist - Business Management
Central Georgia Technical College
Similar Profiles
Jose Rafael Carrion SanchezJose Rafael Carrion Sanchez
GSE Mechanic at Air Ground LogisticsGSE Mechanic at Air Ground Logistics
KD TolbertKD Tolbert
Lead Ramp Service Agent at Air Ground LogisticsLead Ramp Service Agent at Air Ground Logistics
Gabriel SalvadorGabriel Salvador
Wing Executive Communications Technician at Air Force - 435 Air Ground Operations WingWing Executive Communications Technician at Air Force - 435 Air Ground Operations Wing
Donnovan DiazDonnovan Diaz
Customer Support Specialist at Eagleview TechnologiesCustomer Support Specialist at Eagleview Technologies
Qanisha PittsQanisha Pitts
Cashier Manager at Sportsman Package 1Cashier Manager at Sportsman Package 1