Kelly Minton
HENDERSON,CO.
Summary
As a self-directed IT leader, recognized as a champion for change, known for ability to strategically execute tasks and consistently meet deadlines, budget goals, and quality standards. Focus lies in developing and implementing strategic programs and projects that address operational needs and deliver solutions to optimize cost savings, enhance revenue generation, and drive customer satisfaction.
Overview
20
20
years of professional experience
Work History
VP/Development Manager Reporting & Analytics
U.S. Bank
08.2021 - Current
- Proven history of large scale, highly visible, cross functional implementations.
- Lead a cross functional team charged with large scale implementations, automation, and continuous improvement of process Interfacing with internal and external resources to ensure successful and timely completion in accordance with RPS Payments and Business Line needs.
- Drove data strategy across the broader RPS organization that ensures ongoing compliance with all internal and external regulatory and first line risk reporting.
- Skilled in Communication, Analytics, Risk Management, and Process Improvement. Well versed in communicating to Senior Leadership.
- Oversee training of end users and evaluate overall success of projects.
- Manage a team of Reporting and Analytics Business Analysts, developers, and testers. Created annual Road Map, monthly prioritization, backlog refinement and sprint planning.
Consultant, Project Manager/IT Business Partner
Air Methods Corporation
06.2019 - 04.2020
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Developed and initiated projects, including managing costs, schedule, and performance for integrated air/ground transportation solutions.
- Created detailed roadmaps of action items and project goals and provided reporting and analysis to inform budgeting and planning.
System Administrator/Special Project Manager
Kaiser Permanente
03.2017 - 06.2019
- Design and creation of monitoring application, resulting in 70% prevention system tickets reaching 'High' status.
- Developed project plans and drove successful execution of key initiatives; migration from Remedy to ServiceNow platform, transition of inventory system, Office 365, and Creation of optimization intake process.
- Increased adoption of internal collaboration tools and encouraging behavioral change at organizational level.
- Lead creation of Enrollment Division Support & Administration Applications Guides enabling recovery managers and teams to more quickly find resources and actions needed to reduce downtime and incident impact.
- End user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in 37% reduction of enterprise critical incidents service tickets.
- Lead Continued Service Improvement projects from conceptualization to completion, resulting in freeing up 4714 hours.
- This allowed capacity to absorb more work while also improving reliability and reducing errors.
Consultant, Senior Business System Analyst
Kaiser Permanente
03.2016 - 01.2017
- Liaison between business partners and IT teams.
- Provisioning for business partner accounts across multiple servers.
- Active Directory access Systems Administrator.
- Share Point System Administrator Production Support Team.
- Maintained real‐time Root Cause Analysis and Change Management process improvements.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Consultant, Epic HIM Project Manager
Oxford Global Resources
12.2015 - 03.2016
- Technical resource for application users and business partners for requirement and specification creation.
- Met with business and facility leadership; conducted needs analysis, gathered requirements.
- Developed application standardization of documentation and workflows through integration, bug fixes, and updates to go‐live roll out.
- Designed, built, tested, and validated Epic Health Information modules.
- Supported Epic Support Care Connect applications; troubleshot, diagnosed, and resolved system errors.
- Trained users on application functionality, enhancements, and processes.
Epic HIM Implementations Project Analyst
Catholic Health Initiatives
10.2014 - 12.2015
- Epic Implementation HIM Build Analyst.
- Build, test, and confirm Epic software for multiple applications or modules.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- OnBase scanned Image Configuration – Optimization.
- Release of Information ‐ Workstation Profile and Print Groups.
- Deficiency Tracking ‐ Signature Deficiency Settings.
- Mapping and configuration of all document types
- Traveled to off-site meetings, serving as client's primary liaison with customers by providing detailed progress reports.
Consultant, Revenue Cycle Manager
Recondo Technology Inc.
01.2013 - 01.2014
- Recondo Technology is a cloud‐based system that delivers automated, operational, and financial benefits to hospitals, streamlining their revenue cycle, moving operations upfront, reducing manual intervention.
- Managed all aspects of project implementation; including product solutions and associated financial projections based on client onboarding strategy.
- Worked with new clients from sales ending in production, providing solid understanding of healthcare specific billing requirements, reimbursement, enrollment, and patient billing and payments.
Consultant, System Administrator/All Scripts
New West Physicians
01.2012 - 01.2013
- Led design and development of All Scripts Patient Portal partnered with Jar Dogs.
- Troubleshooting and resolving errors in real‐time.
- Implemented large‐scale enterprise migration projects across 17 integrated healthcare system, systems conversions, and performance tuning.
- Directed all operations in Electronic Health Record system adjusting policies and procedures and keep supportive documentation maximizing knowledge to end user.
- Executed functionality and Analyze interface errors within GE Healthcare Connect‐R Interface.
Identity Management Engineer/Lead Application Analyst
Catholic Health Initiatives
01.2010 - 01.2011
- Provisioning for user access system‐wide.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Ensured that all processes and procedures relating to current and future environments were correctly documented and maintained, adhering to prescribed escalation & change control procedures.
- Altered and modified mechanical designs to meet requirements and eliminate malfunctions.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Health Information and Credentialing Manager
Select Specialty Hospital
01.2008 - 01.2009
- Served on Hospital Ethics Committee.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Oversaw insurance cost reporting.
- Managed the credentialing, privileging, and enrollment process for all licensed and/or certified providers and other licensed clinical practitioners.
- Conduct audits to validate patient's medical conditions and/or treatment provided, are supported by the health record documentation.
- Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Health Information Management Lead
Exempla Saint Joseph Hospital
01.2005 - 01.2008
- Performed chart review audits.
- Processed Insurance chart review audit requests.
- Worked with A/R regarding any discrepancies with payments/over payment/denials – train coders as needed on any inaccuracies.
- Diligently monitored completion of Legal Medical Record to improve accuracy and maintain exacting standards of care.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Managed system conversion and maintained minimal downtime during updates.
Education
No Degree - Health Information Management
Regis University
Denver, CODiploma - Medical Assisting
Pima Medical Institute
Aurora, CODiploma - Medical Billing, Coding And Transcription
Parks College
Thornton, COSkills
- Strategic Planning
- Risk management
- Process improvement
- Senior Management Communications
- Data Management
- Cross-functional team leadership
Timeline
VP/Development Manager Reporting & Analytics
U.S. Bank
08.2021 - Current
Consultant, Project Manager/IT Business Partner
Air Methods Corporation
06.2019 - 04.2020
System Administrator/Special Project Manager
Kaiser Permanente
03.2017 - 06.2019
Consultant, Senior Business System Analyst
Kaiser Permanente
03.2016 - 01.2017
Consultant, Epic HIM Project Manager
Oxford Global Resources
12.2015 - 03.2016
Epic HIM Implementations Project Analyst
Catholic Health Initiatives
10.2014 - 12.2015
Consultant, Revenue Cycle Manager
Recondo Technology Inc.
01.2013 - 01.2014
Consultant, System Administrator/All Scripts
New West Physicians
01.2012 - 01.2013
Identity Management Engineer/Lead Application Analyst
Catholic Health Initiatives
01.2010 - 01.2011
Health Information and Credentialing Manager
Select Specialty Hospital
01.2008 - 01.2009
Health Information Management Lead
Exempla Saint Joseph Hospital
01.2005 - 01.2008
No Degree - Health Information Management
Regis University
Diploma - Medical Assisting
Pima Medical Institute
Diploma - Medical Billing, Coding And Transcription
Parks College
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