Kelly Maroney

Canastota,New York

Summary

Accomplished Customer Service Representative and Staffing Specialist recognized for outstanding contributions to team and organizational success. Expertise in multitasking and prioritizing responsibilities to achieve goals. Prepared to utilize customer service skills in high-pressure, team-focused environments.

Overview

years of professional experience

Certification

Work History

Customer Service Lead / MOD

Tops Friendly Markets

Chittenango, NY

03.2023 - 08.2025

Processed customer transactions efficiently using point-of-sale systems.
Managed cash register operations, ensuring accurate cash handling and reconciliation.
Provided exceptional service, addressing customer inquiries and resolving issues.
Monitored inventory levels, assisting in stock replenishment as needed to support sales activities.
Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Receptionist

Village Veterinary hospital

Canastota, NY

01.2022 - 10.2022

Responsible for scheduling and confirming all patient diagnostic appointments, surgeries, medical exams, and technicians appt.
Responded to emergencies, helping patients in distress and identifying support resources
Greeted patients immediately upon arrival, providing excellent customer service upon check in.
Check out all visits and or surgeries. Review all office visit documents for accuracy in billing and following directive of their veterinarian documented on travel sheets.
Screened incoming phone calls, taking messages needed and forwarding to appropriate staff.
Completed and maintained all information and documents for patients and clients. Ensure all records are complete, accurate, and up to date.

Senior Staffing Specialist

People Ready

Syracuse, NY

03.2015 - 09.2020

Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
Completed tiered background checks as well as in house Drug Screenings in accordance to customers requirements
Managed the onboarding of new employees, including processing paperwork, conducting interviews, and orientations
Processed job order requests and account updates for all Temp. employees and clients
Acted as Assistant Branch Manager and served as primary liaison between customers and upper-level management
Standardized office processes, regulated communications, created filing systems, and carefully delegated and oversaw administrative tasks
Followed all safety and labor compliance standards and or laws.
Met and exceeded daily service quality and performance goals

Education

High School Diploma - undefined

Cicero North Syracuse High School

Cicero, NY

01.2000

Skills

Full-cycle recruitment
Compliance
Data Entry
Customer Complaint Resolution

Computer Proficiency
Billing and Payment Processing
Administrative and Clerical Support
Organization and Efficiency