MONCERRAD RAMIREZ
Olive Branch,MS
Summary
Resourceful Customer Service Account Manager known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and relationship-building skills. Excel in conflict resolution, time management, and adaptability to ensure client satisfaction and loyalty. Committed to leveraging soft skills such as empathy, active listening, and teamwork to exceed customer expectations and contribute positively to company growth.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Customer Service Account Manager
State Farm
Memphis, Tennessee
08.2023 - Current
- Resolved customer concerns regarding coverage, claims, and account access
- Managed State Farm customer accounts across policy service and billing inquiries
- Processed policy changes, renewals, and endorsements for State Farm clients
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Researched and resolved customer complaints promptly and efficiently.
- Coordinated communication between customers and State Farm underwriting teams
- Updated databases with new and modified customer data.
HR Recruiter
Central Defense Staffing LLC
Olive Branch, MS
10.2019 - 08.2023
- Managed recruitment by posting positions, sourcing, interviewing, and extending offers.
- Conducted interviews with job applicants to gather information on training, work history, and job skills, ensuring alignment with role requirements.
- Screened and pre-interviewed candidates to assess qualifications and suitability for hiring consideration.
- Met with new hires to conduct orientation and onboarding sessions.
- Collaborated with management to develop and implement personnel policies and procedures.
- Interpreted and carried out human resources policies, laws, procedures, regulations, and standards.
- Resolved employee relation issues, including harassment allegations and work complaints, fostering a positive work environment.
Senior Recruiter
Staffline
Memphis, TN
04.2017 - 09.2019
- Managed all phases of recruitment, including defining hiring management needs and posting available positions.
- Communicated the duties, compensation, benefits and working conditions to all potential candidates.
- Informed job applicants of their application status via phone and email.
- Explained the employee handbook during new employee orientations to ensure understanding of policies and procedures.
- Analyzed employment-related data and prepared reports.
- Answered 60+ incoming calls and managed outgoing Excel spreadsheets. Created and disseminated internal announcements to keep staff informed in a timely manner.
Education
High school diploma -
Gateway
Memphis, TN01-2015
Skills
- Customer service
- Account management
- Customer relations
- Relationship building
- Full-cycle recruitment
- Candidate interviews
- Employee onboarding
- Process improvement
- Microsoft proficient
- Data entry
- Problem-solving
- Organizational Skills
- Bilingual / interpreter
- Invoice management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Account Manager
State Farm
08.2023 - Current
HR Recruiter
Central Defense Staffing LLC
10.2019 - 08.2023
Senior Recruiter
Staffline
04.2017 - 09.2019
High school diploma -
Gateway