Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christopher Hall

Terrell,TX

Summary

Engagement Champion with 18 years of hands-on experience in manufacturing as both account manager and a production supervisor. Leveraging a wealth of industry knowledge and leadership skills, have consistently driven operational excellence, optimized production processes, and exceeded customer expectations. With a strong focus on customer success and a dedication to delivering results, well-positioned to drive success and add value in any environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Account Manager

Star Holdings Group
03.2018 - 02.2024
  • Established proactive communication channels with clients, resulting in 20% increase in client satisfaction scores.
  • Streamlined order processing procedures, reducing errors by 30% and increasing efficiency by 25%
  • Conducted regular account reviews with clients to assess performance metrics, gather feedback, and identify areas for improvement, resulting in 10% increase in retention rate.
  • Developed custom reports and dashboards within Epicor ERP to meet specific business requirements, improving data visibility and decision-making processes.

Production Supervisor

UNARCO Material Handling Inc.
08.2015 - 10.2017
  • Utilized data analytics to identify bottlenecks in the production process and implement solutions, resulting in 20% increase in throughput and a 10% decrease in lead time.
  • Spearheaded implementation of PPE vending machines in the manufacturing facility, resulting in 15% reduction in overall PPE costs within the first quarter.
  • Implemented visual scheduling board on the production floor to provide real-time visibility into the production schedule, enabling quick decision-making and adjustments as needed.
  • Regularly solicited feedback from employees on leadership practices and areas for improvement, demonstrating a commitment to personal growth and continuous improvement as a leader.

Production Supervisor

SAF-HOLLAND
08.2005 - 06.2015
  • Implemented cross-training program to enhance team flexibility and mitigate skill gaps, resulting in 25% decrease in downtime during staffing transitions.
  • Identified key performance metrics to display on production boards, such as production targets, actual output, downtime, and quality metrics.
  • Conducted time and motion studies to identify and eliminate process bottlenecks, resulting in 20% increase in throughput.
  • Leveraged SAP's Production Order functionality to create work orders and track production progress, providing visibility into status of each order and facilitating timely adjustments as needed.

Education

High School Diploma -

Wylie High
Wylie

Skills

  • Analytics
  • Epicor ERP
  • SAP ERP
  • Customer Service
  • Problem-solving abilities
  • Customer Relations
  • Conflict Resolution
  • Scheduling
  • Continuous Improvement
  • Training and mentoring
  • Lean Manufacturing
  • Advanced Excel

Certification

Google Data Analytics

Timeline

Customer Service Account Manager

Star Holdings Group
03.2018 - 02.2024

Production Supervisor

UNARCO Material Handling Inc.
08.2015 - 10.2017

Production Supervisor

SAF-HOLLAND
08.2005 - 06.2015

High School Diploma -

Wylie High

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Christopher Hall