Kelly M. McGill
Watervliet,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Incident Management Specialist
Living Resources
Albany, NY
05.2024 - Current
- Optimized resource allocation during incidents by continually assessing priorities and adjusting as needed based on evolving situations.
- Identified trends in recurring incidents, proactively addressing underlying issues to prevent future occurrences.
- Facilitated regular review meetings with key stakeholders, fostering open dialogue around ongoing incidents and resolution progress.
- Maintained a comprehensive knowledge of emerging threats and trends in Incident Management, applying insights to continually refine organizational processes.
Residential Manager
Living Resources Corporation (LRC)
Albany, NY
01.2021 - 05.2024
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Supplemental Investigator
Residential Assistant Manager
Living Resources Corporation (LRC)
Albany, NY
02.2020 - 03.2021
- Maintains contacts with businesses and/or other community providers.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
- Organized training sessions on emergency procedures for both staff members and residents to increase preparedness during crisis situations.
- Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
- Aided residents in completing daily routines of care and activities.
Care Partner/Scheduler
Virginia Commonwealth University (VCUHS)
Richmond, VA
09.2002 - 10.2019
- Responsibilities included processing new admissions demographic information, providing customer service, administrative and clerical duties, processing and following up on documentation, patient and unit staff scheduling, gathering and interpreting reports, setting up in-services for new research protocols, patient teaching, inpatient and clinic patient care, maintaining a phlebotomy lab, IV insertion, lab draws, and vital signs.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Residential Relief Counselor
Henrico County MH/DS
Richmond, VA
10.2014 - 01.2018
- Responsibilities included entering resident information into electronic records, preparing correspondence, performing routine office tasks, handling new resident admissions, preparing and maintaining medication logs/records, identifying, researching, and balancing accounts, and assisting with skill building, community integration, positive behavior support, general medical care, and overnight monitoring.
Residential Relief Counselor
Chesterfield County MH/MR
Chesterfield, VA
07.2009 - 09.2011
- Responsibilities included entering resident information into electronic records, preparing correspondence, performing routine office tasks, handling new resident admissions, preparing and maintaining medication logs/records, identifying, researching, and balancing accounts, and assisting with skill building, community integration, positive behavior support, general medical care, and overnight monitoring.
Education
Advanced High School Diploma -
Albany High School
Albany, NYOn the Job Train - Virginia Medicaid Waiver
Associate of Applied Science - Human Service
J. Sergeant Reynolds Community College
Richmond12.2012
Licensed Practical Nurse - Practical Nursing
Henrico County Adult Education
Richmond01.1998
Skills
- Training and education
- Supplemental Investigator
- Collaborative teamwork
- Reliability
- Adaptability and flexibility
- Effective time management
- Attention to detail
- Critical thinking abilities
Timeline
Incident Management Specialist
Living Resources
05.2024 - Current
Residential Manager
Living Resources Corporation (LRC)
01.2021 - 05.2024
Residential Assistant Manager
Living Resources Corporation (LRC)
02.2020 - 03.2021
Residential Relief Counselor
Henrico County MH/DS
10.2014 - 01.2018
Residential Relief Counselor
Chesterfield County MH/MR
07.2009 - 09.2011
Care Partner/Scheduler
Virginia Commonwealth University (VCUHS)
09.2002 - 10.2019
Advanced High School Diploma -
Albany High School
On the Job Train - Virginia Medicaid Waiver
Associate of Applied Science - Human Service
J. Sergeant Reynolds Community College
Licensed Practical Nurse - Practical Nursing
Henrico County Adult Education