Kelly Monson
1243 Spruce St
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. W Well , trained in any graphic design problem and loved doing graphic design , things like creating logos , packaging designs , website , layouts , magazine , layout , brochures , magazines , clothing , stationery and other things.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Server
THE BAR OF OSHKOSH
Oshkosh
07.2025 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Took orders and served food and beverages to patrons efficiently.
- Maintained cleanliness and organization of tables and dining area.
- Handled cash transactions and processed payments accurately.
- Resolved customer concerns and complaints professionally and promptly.
- Collaborated with team members to enhance overall guest experience.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Assisted in setting up and breaking down bar service during events.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Service Crew Member
McDonald's Restaurant
Oshkosh
01.2024 - 06.2024
- Provided friendly customer service during busy meal periods.
- Operated kitchen equipment efficiently and safely.
- Prepared food items following safety and quality standards.
- Maintained cleanliness of dining and kitchen areas consistently.
- Assisted team members with order delivery and preparation tasks.
- Processed customer transactions using point-of-sale systems accurately.
- Supported training of new crew members on operational procedures.
- Handled customer inquiries and resolved basic issues promptly.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Maintained a clean work area throughout the shift.
- Took orders, prepared foods and processed payments in full-service establishment.
- Greeted customers and provided excellent customer service.
- Provided support to other staff members during busy hours when needed.
- Delivered food and drink items quickly to help minimize customer wait times.
- Checked order accuracy prior to serving it to the customer.
- Followed all safety guidelines when handling food and beverage items.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Processed payment transactions using point-of-sale systems quickly and accurately.
- Restocked supplies, removed trash and cleaned areas.
- Cleaned and sanitized kitchen workspace by sweeping, mopping, and wiping down counters.
- Organized tables for incoming guests in an efficient manner.
- Prepared food items according to recipes and menu specifications.
- Conducted regular cleaning duties such as sweeping floors and washing dishes.
- Assisted with filling soft drinks and pouring coffee.
- Kept customer and food preparation areas clean and well-organized.
- Verified orders and bagged items for easy transport.
- Prioritized and completed tasks throughout every shift to support store operations.
- Handled food safely to protect customers from cross-contamination or illness risks.
- Delivered quality products within specified time frames while adhering to company standards.
- Cross-trained new employees by explaining rules, procedures, and job responsibilities.
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Restocked paper products and condiments at self-service areas during periods of downtime.
- Assisted in stocking shelves with merchandise or supplies.
- Ensured compliance with health regulations by following proper sanitation procedures.
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
- Verified that all guests had an enjoyable experience before leaving the premises.
- Stocked condiments, napkins, utensils, and other necessary items for the dining area.
- Replenished supplies in kitchen, behind counter and at dining room stations to meet expected demands.
- Pitched in to perform observed needs during customer lulls without waiting to be asked by management.
- Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
- Maintained order of customer and crew member work areas.
- Served many guests per day in busy setting by delivering exceptional service and support to every person.
- Informed customers of daily specials, promotions, and other restaurant information.
- Visually counted and inspected dinnerware to replenish trays and bins.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Tracked inventory levels of essential items regularly and placed orders when needed.
- Assisted manager in cleaning, securing and balancing daily funds and receipts.
- Participated in team meetings to discuss operational issues or strategies for improvement.
- Operated kitchen equipment to weigh, measure, and mix ingredients according to recipes.
- Upsold and items with orders to boost customer purchases.
- Trained new staff members in various crew functions as requested by management and earned history of outstanding training performance.
- Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
- Escalated issues to professionals for remediation assistance.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- Mastered serving, cooking, counter and drive-through to flex across different stations.
- Monitored inventory levels of supplies needed for daily operations.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Presented orders to guests within anticipated service times.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Upheld high standards of productivity and quality in operations.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Brewed and served coffee and tea with preferred add-ins.
Server Trainer
Buffalo Wild Wings
Grand chute
01.2019 - 12.2023
- Trained new servers on menu items and service standards.
- Oversaw team performance during busy shifts to ensure smooth operations.
- Assisted management in implementing new service protocols for efficiency.
- Collaborated with kitchen staff to improve communication and workflow.
- Conducted regular evaluations of server skills and provided constructive feedback.
- Developed training materials for server onboarding and skill enhancement.
- Facilitated team meetings to address challenges and share best practices.
- Monitored customer interactions to ensure high-quality service delivery.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Worked directly with servers for many shifts during training process.
- Calculated charges, issued table checks, and collected payments from customers.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Facilitated group discussions about complex topics related to server systems.
- Encouraged team collaboration among participants throughout the course duration.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created detailed instructional documentation for use in both classroom and online settings.
- Updated training materials and manuals to reflect current menu offerings and service procedures.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Prepared and distributed weekly schedules for training sessions, ensuring all new hires receive comprehensive instruction.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Developed and implemented interactive training modules to enhance learning experience and retention among trainees.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Organized and led weekly meetings with trainees to address concerns, share best practices, and reinforce learning objectives.
- Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Devised programs to develop executive potential among employees in lower-level positions.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Monitored training costs and prepared budget reports to justify expenditures.
- Coordinated recruitment and placement of training program participants.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Education
Bachelor of Arts - Fine Arts Emphasis Graphic Design
University of Wisconsin, Oshkosh
Oshkosh, Wisconsin, WI 02.2024 - 02.2026
Associate of Arts - General Studies
University of Wisconsin
Menasha, WI 02.2010 - 12.2023
Kimberly High School
Kimberly, WISkills
- Graphic design
- Customer service
- Team collaboration
- Training and development
- Problem resolution
- Communication skills
- Attention to detail
- Time management
- Menu presentation
- Regulatory compliance
- Beverage preparation
- Cleanliness standards
- Table resetting
- Menu memorization
- Ordering procedures
- Effective customer upselling
- High volume dining
- Food safety
- Sales expertise
- Item promotion
- Menu design
- POS operation
- Sales techniques
- Guest relations management
- Wine pairings
- Service prioritization
- Calm demeanor
- Quality control
- Order delivery practices
- Point-of-sale system
- Shift management
- Hospitality service expertise
- Multitasking and organization
- Upselling techniques
- Guest engagement
- Responsible beverage service
- Professional appearance
- Table setting
- Dining customer service
- Point of sale (POS) system operations
- Customer feedback management
- Dish preparation
- Food station setup
- Supply restocking
- Exceptional customer service
- Menu item recommendation
- Special dietary requirements
- Positive guest interactions
- Tableside etiquette
- Foreign language proficiency
- Safe food handling
- Buffet setup and takedown
- Suggestive selling
- Strong work ethic
- Cash handling
- Food and beverage pairings
- Food safety practices
- Performance improvement
- Server training
- Positive and professional
- Task prioritization
- Table bussing
Languages
Spanish
Elementary
Affiliations
- My Activities include making music video animations on my youtube channels. I like to spend time with my cat when at home. I enjoy exercising, use my bicycle daily. I enjoy researching art and antiques in my free time and helping others. When I'm not doing that, I like to practice graphic design. On my home , computer or the school lab.
Accomplishments
I have a growing youtube channel which I add videos to daily. Last semester I received three different art scholarships from UWO. I will be graduating this year. One thing I always remember that in eighth grade i received two awards. Everyone in my grade got together inside of the auditorium and the teacher's voted on which students would be certain things...And I won the awards for being the most creative and being the most original out of the whole grade!
References
References available upon request.
Timeline
Server
THE BAR OF OSHKOSH
07.2025 - Current
Bachelor of Arts - Fine Arts Emphasis Graphic Design
University of Wisconsin, Oshkosh
02.2024 - 02.2026
Service Crew Member
McDonald's Restaurant
01.2024 - 06.2024
Server Trainer
Buffalo Wild Wings
01.2019 - 12.2023
Associate of Arts - General Studies
University of Wisconsin
02.2010 - 12.2023
Kimberly High School