Kelly Montes
Springdale,AR
Summary
Accomplished professional with solid foundation in equipment tracking and logistics coordination gained at J.B. Hunt Transportation Services. Adept at resolving intricate customer issues and fostering enduring relationships. Skilled in developing impactful presentations and accurately forecasting demand, showcasing exceptional problem solving skills under pressure. Proven track record of success in fast paced environments, demonstrating adaptability and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Regional Equipment Manager
J.B Hunt Transport
05.2023 - Current
- Track all equipment, including quantity, location, and status.
- Tracked KPIs to generate reports for supply chain performance.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Prepared and presented reports to management on logistics performance.
Customer Experience Account Manager
JB Hunt Transport
05.2021 - 05.2023
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Onboarding Specialist
JB Hunt Transport
11.2018 - 05.2021
- Responsible to hire qualified drivers.
- Followed up with candidates via phone and email to assist in completing onboarding tasks before given deadlines.
- Maintained accurate records of onboarding documents to ensure compliance with employment laws and regulations.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT05-2027
Associate of Applied Science - Business Administration And Management
Bryan University
04-2024
Skills
- Inventory management
- Logistics coordination
- Customer relationship management
- Presentation development
- Forecasting demand
- Adaptability
- Bilingual fluency in Spanish
Accomplishments
- Monthly Top Performer for Driver Hire
- Quarterly MVP Award
Education and Training
Leadership Classes - Excel - PowerBi
Timeline
Regional Equipment Manager
J.B Hunt Transport
05.2023 - Current
Customer Experience Account Manager
JB Hunt Transport
05.2021 - 05.2023
Onboarding Specialist
JB Hunt Transport
11.2018 - 05.2021
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Associate of Applied Science - Business Administration And Management
Bryan University
Similar Profiles
James BuzzardJames Buzzard
Manager II Brokerage/Customer Experience at J.B. Hunt Transport, Inc.Manager II Brokerage/Customer Experience at J.B. Hunt Transport, Inc.
JOHNATHAN KESNERJOHNATHAN KESNER
Onboarding Specialist at J.B. Hunt TransportOnboarding Specialist at J.B. Hunt Transport
William JacksonWilliam Jackson
Transportation Manager II at J.B Hunt TransportTransportation Manager II at J.B Hunt Transport
Rachel TuckerRachel Tucker
Program Coordinator at Springdale Parks and RecreationProgram Coordinator at Springdale Parks and Recreation
Madysen HoffmanMadysen Hoffman
Childcare Assistant Teacher at Fayetteville Montessori SchoolChildcare Assistant Teacher at Fayetteville Montessori School