Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kelly Moore

Oak Forest,IL

Summary

Dynamic team leader and skilled photographer with a proven track record at After School Matters, enhancing brand awareness and customer satisfaction through effective coaching and mentoring. Excelled in implementing health and safety regulations, achieving a safer workplace. Demonstrated expertise in food safety and motivational techniques, significantly improving staff retention and performance.

I play football(college/Semi Pro/Flag). It is a great way to channel my energy, and I'm surrounded by a group of amazing people. I play Semi Pro Football for the Illinois Cowboys, and flag football for the Reapers. The game of football has helped channeled my character, and conduct me into doing positive things in my life

Overview

15
15
years of professional experience

Work History

Crew Member/Trainer

McDonald's
08.2019 - 11.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Implemented updated safety protocols, resulting in a safer workplace for all employees.
  • Maintained current knowledge of all team position requirements.

Delivery Driver

Lou Malnati's
06.2020 - 12.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Photographer

After School Matters
02.2010 - 03.2011
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Implemented updated safety protocols, resulting in a safer workplace for all employees.
  • Maintained current knowledge of all team position requirements.

Education

Associates In Arts And Creativity - Creative Writing

South Suburban College of Cook County
South Holland, IL
05.2025

Skills

  • Health and Safety Regulations
  • Staff retention strategies
  • Brand Awareness
  • Motivational Techniques
  • Coaching and Mentoring
  • Team leadership and supervision
  • Food Safety

Additional Information

I am an energetic, positive minded, sports loving, enthusiastic guy who just loves writing.

Timeline

Delivery Driver

Lou Malnati's
06.2020 - 12.2023

Crew Member/Trainer

McDonald's
08.2019 - 11.2024

Photographer

After School Matters
02.2010 - 03.2011

Associates In Arts And Creativity - Creative Writing

South Suburban College of Cook County

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Kelly Moore