KELLY MORENO

• Managed and supervised a team of 20 theater staff members, including scheduling, training, and performance evaluations to ensure high-quality customer service and operational efficiency
• Engaged in 10-20 a day direct customer interactions to facilitate reservations, coordinate scheduling for private events, and tailor event packages to meet individual client needs
• Demonstrated proficiency in managing diverse customer inquiries, providing attentive service, and ensuring seamless execution of events
• Assisted in development and implementation of sales strategies and promotions to increase ticket and concession sales, such as special events, discounts, and loyalty programs
• Demonstrated strong problem-solving skills and ability to handle challenging situations, including resolving customer complaints, addressing staffing issues, and managing unexpected disruptions to operations.

- Conducted evaluations of over 100 resumes daily, screening 30+ candidates to identify potential matches for various roles.

- Coordinated and managed interview schedules, ensuring optimal timing and communication between candidates and hiring managers.

- Facilitated the onboarding process for 2-4 new employees daily, including preparing onboarding materials, assisting the conduction of orientation sessions, and integrating new hires into the company culture.

- Provided comprehensive briefings to new employees on benefits, insurance packages, and company policies, ensuring clarity and understanding.

- Maintained and updated employee records with a high degree of accuracy, as well as utilizing Paycom software for efficient data management and entry.

- Assisted in the preparation of HR reports and metrics, contributing to data-driven decision-making processes.

- Supported HR team with recruitment activities, including drafting job descriptions, posting job ads, and coordinating recruitment events.

• Monitored sales performance and conducted market research on over 30+ competitors to identify and evaluate potential sales growth opportunities
• Assisted consultants in client meetings and presentations, providing research findings and recommendations to support strategic decision-making
• Supported marketing efforts by creating content for website updates, social media posts, and marketing materials to promote consulting services and products
• Coordinated project logistics, including scheduling meetings, preparing materials, and following up on action items
• Collaborated with colleagues from different departments, including consulting, product development, and marketing affairs to support overall business objectives and project goals.

• Interacted with an average of 150 guests per shift, ensuring each received tailored assistance and recommendations for an exceptional experience
• Handled an average of 20+ guest inquiries per day, achieving a 95% satisfaction rate through prompt resolution and effective communication
• Contributed to successful execution of 10+ special events and promotions, including premieres, screenings, and themed nights, resulting in increased attendance and positive guest feedback
• Trained and onboarded 5+ new team members, ensuring they were equipped with the necessary skills and knowledge to deliver exceptional guest service
• Promoted to a work-travel position, traveling to locations around the country to provide on-site training and support, resulting in improved employee performance and increased efficiency.