Summary
Passionate about health and wellness, with professional experience in retail, office administration, and personal care. A people-driven approach has led to impressive sales achievements, consistent revenue growth, successful conflict resolution, policy development, contract negotiations, and maintaining high patient/consumer retention rates. Friendly yet competitive spirit drives exceptional results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Beer Buyer
Kowalski's Markets
11.2023 - 07.2024
- Purchasing role with constantly rotating products and limited capacity, bolstered broker relations securing discounts previously unheard of, mitigated “buy-back” inventory to historic lows across brokerages, introduced new SKUs landing consistent revenue increases
- Increased average transaction totals as a community-known brand ambassador, crafted meticulously researched reference guides educating employees and empowered consumers resulting in measurable increases in sales, garnered company-wide recognition for displays, innovative concepts and sales incentives yet unprecedented
MOD/ Store Operations
Kowalski's Markets
12.2021 - 11.2023
- Excelled in a uniquely self-driven leadership role in a civic company
- Front-end supervisor (10-15 cashiers/courtesies) deli, produce, pricing/receiving, cashier, wine/spirit shop and independent assignment
PCA (Personal Care Assistant)
MNDHS
02.2022 - 11.2022
- Offered emotional competence strategies and life skills enhancement to a cognitively and emotionally impaired woman on a weekly basis
Hospice Patient Caregiver
Family Caregiver
03.2020 - 07.2021
- Live-in caregiver assisting with ADLs, meal preparation, financial and investment management, grounds/housekeeping, assurance of medical, physical, spiritual well-being
Geriatric Caregiver
Family Caregiver
02.2015 - 03.2020
- Acquisition of weekly tasks including transportation, medical and other appointments, shopping, household chores and accounting (restructured finances saving more than $5,000 annually) allowing for independent living to continue
Chiropractic Assistant
Hall Family Chiropractic
01.2015 - 01.2020
- Accurately maintained ledgers, performed membership audits, offered extensive knowledge of modality, handled legal and collection issues with 100% success, established protocols and policies facilitating a leaner process, committed to nurturing a patient culture of inclusion and personal connection
Consultant
Hall Family Chiropractic
01.2015 - 01.2020
- Stress management, relaxation techniques, exercise protocols, food preparation, supplementation, dietary recommendations, natural remedies, toxin elimination, effective communication and advocation skills, optimizing community resources
Retail Consultant for Opening Business-Six Month Contract
Nourish Organic Market and Deli
01.2011 - 06.2011
- Secured cost-effective purchasing power, attended regional conventions for networking and education, skillfully negotiated discounts saving the business over $28,000 in start-up fees (1/4th of total opening costs)
- Expedited a 3-month process into 2 weeks prepping store for soft opening
- Formulated strategic data entry protocols, optimized the system's abilities thus tightening P&L
- Acquisition of operational supplies (e.g
- Pricing guns, shelving and packaging material), product placement and inventory regulation, extensively researched products to meet a strict niche criterion
- Worked closely with staff to streamline training while optimizing unique skill sets
Retail Consultant, Three Locations
Health Hutt Inc
01.2008 - 01.2011
- Oversaw all 3 locations weekly operations, competently wrote and implemented an employee handbook which included umbrella policies in addition to uniquely store-specific operational procedures based on employee skill sets, consumer demographics and store layout
General Manager
Health Hutt Inc
01.2006 - 01.2008
- Strategically purchased from 100+ vendors utilizing discounts to increase margins, assumed all corporate purchasing (flagship store) and distribution of goods in order to optimize buying power and tighten inventory, professionally maintained existing broker relationships in addition to establishing new ones through direct contact and trade show networking, increased annual sales in 2007 by $70,000 (while maintaining profit margins) up from $20,000 the previous year
- Reduced staff turnover through intentional recruitment, consistent training, effective conflict management and a communication book, enhanced customer experiences through policy enforcement, education, staying current on industry trends and a communication board
- Created and implemented a corporate marketing plan through logoed merch, monthly publications and POP while optimizing store-specific tactics based on extensive research analytics effectively recruiting new customers, increasing transaction quantity and TPV with promotions and a monthly specials' calendar, bringing my store as the only in the corporation out of the red
- Remained current on community activities and developments by attending and participating in local Chamber of Commerce and Business Association meetings
Education
Bachelor of Behavioral Science -
Skills
- Customer Service Excellence
- Strong Communication Skills
- Strategic sourcing
- Accurate Record Maintenance
- Quality Assurance Management
- Problem-Solving Resourcefulness
- Proven Sales Experience
- Detail-Oriented Focus
- Inventory Management
- Team Leadership
Certification
- CPR/AED Certification
Timeline
Beer Buyer - Kowalski's Markets
11.2023 - 07.2024
PCA (Personal Care Assistant) - MNDHS
02.2022 - 11.2022
MOD/ Store Operations - Kowalski's Markets
12.2021 - 11.2023
Hospice Patient Caregiver - Family Caregiver
03.2020 - 07.2021
Geriatric Caregiver - Family Caregiver
02.2015 - 03.2020
Chiropractic Assistant - Hall Family Chiropractic
01.2015 - 01.2020
Consultant - Hall Family Chiropractic
01.2015 - 01.2020
Retail Consultant for Opening Business-Six Month Contract - Nourish Organic Market and Deli
01.2011 - 06.2011
Retail Consultant, Three Locations - Health Hutt Inc
01.2008 - 01.2011
General Manager - Health Hutt Inc
01.2006 - 01.2008
Grand Valley State University - Bachelor of Behavioral Science,
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