Kelly Nail
Mesa,AZ
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Parts Administrator/Front Office Manager
Keystone Aviation
Scottsdale, Arizona
08.2021 - 11.2023
- Collaborated with departments across the organization to expand cross-functional organizational capacity and achieve common goals.
- Ensured a professional environment that was organized and safe for employees and patrons.
- Executed various projects and met all established timelines.
- Monitored and documented daily progress consistently to identify and rectify areas requiring improvement.
- Established and nurtured relationships with customers and suppliers, leading to enhanced account development.
- Gathered data through statistical analyses to fulfill operational and forecast team needs.
Office Admin Assistant
SoroJet/ Globaljet
Scottsdale, AZ
01.2018 - 10.2019
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail.
- Organized domestic and international travel, including ground transportation, flights, and accommodations.
- Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored the premises, screened visitors, updated logs, and issued passes to ensure security.
- Reconciled account files and produced monthly reports to keep Sorojet informed about office operations.
- Delivered clerical support by handling a range of routine and special requirements.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Customer Service Dispatcher
Hanson Aggregates of Arizone
Phoenix, AZ
05.2004 - 10.2012
- I was customer service representative for Hanson Aggregates, I answered incoming phone calls and took customer orders.
- I used company format ordering system.
- Dispatching, scheduling, data entry of programs and customer information, GPS tracking system and Nextel two way radios invoicing of service tickets.
- Ticketing and filing Communicated with drivers to provide assignments or exchange information.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Eliminated downtime and maximized revenue by providing top project quality control.
Customer Service Dispatcher
Cemex Concrete
Phoenix, AZ
09.2001 - 05.2004
- Incoming sales and customer service phone calls.
- Scheduling of customer orders data entry nextel two way radios Observed all established procedures and guidelines to properly dispatch work orders.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Responded to over 50-100 daily caller requests with information about assistance and timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Maintained energy and enthusiasm in fast-paced environment.
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Used coordination and planning skills to achieve results according to schedule
- Offered friendly and efficient service to all customers, handled challenging situations with ease
Receptionist
LR Cowan Concrete
Phoenix, AZ
01.1999 - 04.2001
- Daily office duties included answering of phones, Greeting customers, data entry helping foreman order supplies and construction equipment N.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained building security by monitoring logbook and issuing visitor badges.
Medical Assistant
Dr Robert R Tamis
Phoenix, AZ
08.1992 - 01.1999
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
Education
Medical Assistant Degree - Medical Assisting
Long Technical College - Phoenix
Phoenix, AZ07.1992
High School Diploma -
Maryvale High School
Phoenix, AZ05.1990
Skills
- Resource Coordination and Allocation
- Multi-Line Telephone Systems
- Judgment and Decision Making
- Confidentiality and Data Protection
- Multitasking and Time Management
- Database and Client Management Systems
- Schedule Management
- Strong Organizational Skills
- Appointment Coordination
- Professional and Courteous
- Policies and procedures
- Returns processing
- Shipping and receiving
- Supply Chain Coordination
- Forecasting and planning
- Purchase Orders
- Stock control
- Staff Management
- Employee Development
- Customer Service
- Cost Control
- Human Resources Management
- Warehouse Operations
- Logistics support
- Invoicing and Billing
- Business Administration
- Project Planning
- Emergency Response
- Process Improvement
- Policy administration
- Positive Attitude
- Technical Proficiency
- Performance Evaluations
- Work Planning and Prioritization
- Time management abilities
Certification
- Arizona Notary
Timeline
Parts Administrator/Front Office Manager
Keystone Aviation
08.2021 - 11.2023
Office Admin Assistant
SoroJet/ Globaljet
01.2018 - 10.2019
Customer Service Dispatcher
Hanson Aggregates of Arizone
05.2004 - 10.2012
Customer Service Dispatcher
Cemex Concrete
09.2001 - 05.2004
Receptionist
LR Cowan Concrete
01.1999 - 04.2001
Medical Assistant
Dr Robert R Tamis
08.1992 - 01.1999
Medical Assistant Degree - Medical Assisting
Long Technical College - Phoenix
High School Diploma -
Maryvale High School
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