Kelly Nazzisi
The Woodlands,TX
Overview
40
40
years of professional experience
Work History
Business Owner
Bodylines Body Shop
San Jose, CA
10.1995 - 12.2021
- Customer service was my top priority
- Kept records for production, inventory, income, and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Kept up-to-date on regulatory changes affecting business operations.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Monitored cash flow to ensure proper budgeting of resources.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Oversaw daily operations of the business and provided guidance when needed.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Scheduled maintenance activities for equipment used by the business.
- Dealt directly with the insurance companies to get the best outcome for the customer.
- Generated estimates and uploaded to insurance companies.
- Ordered all parts, received parts, and distributed to the technician working on vehicles.
Restaurant Server
Gordon Biersh restaurant
San Jose, CA
03.1987 - 11.1995
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Recorded orders accurately into the Point of Sale system.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Communicated effectively with kitchen staff regarding order status updates.
- Processed payments from customers using cash registers or POS systems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- I was the lead opening server, I trained new hires and also aided in opening two other locations.
- I was the number one in sales to the point they had me run meetings to give instruction on how the rest of the staff could increase their sales.
- I was the strongest server which ment I always assisted where and when needed to insure the best possible experience for the customer.
Restaurant Manager
Old Gilroy Hotel
Gilroy, CA
02.1982 - 03.1987
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Led staff meetings to communicate goals and expectations clearly.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Science - Biological And Physical Sciences
San Jose State University
San Jose, CA05-1992
Skills
- Employee Training
- Customer Service
- Problem Resolution
- Order Processing
- The ability to relate to any situation, good or bad
- Customer Relationship Management
- Senior leadership support
- Customer Relations
- Quality Control
- Reliability
Timeline
Business Owner
Bodylines Body Shop
10.1995 - 12.2021
Restaurant Server
Gordon Biersh restaurant
03.1987 - 11.1995
Restaurant Manager
Old Gilroy Hotel
02.1982 - 03.1987
Bachelor of Science - Biological And Physical Sciences
San Jose State University