Kelly Neal
Kodak,TN
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
Work History
Practice Manager
Choice O&P, a Division of Choice Medical, Inc.
05.2005 - 05.2021
- Provided outstanding support to staff of 10 which helped improve process flow and boosted efficiency.
- Created and implemented organizational policies and procedures.
- Managed AR and AP to meet budgetary goals and profitability.
- Consulted with company owners on business decisions.
- Oversaw accounting, budgeting, financial reporting, and strategic planning.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulation.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Managed Compliance and Facility Accreditation Procedures.
- Oversaw our international supplier account and worked with US Customs to ensure timely clearance and delivery to patients.
- Coded claims, entered charges and payments as required to maintain workflow.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Managed company website.
- Developed Social Media Content and marketing plans.
- Designed and ordered company branding supplies and marketing materials.
Medical Billing Specialist
Strategic Practice Partners
01.2002 - 05.2005
- Managed Provider Accounts from charge posting to zero balance closing.
- Responded to customer concerns and questions on daily basis.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Collaborated with customers to resolve disputes.
- Corrected, completed and processed claims for multiple payer codes.
Biller
Medical Management Professionals
Knoxville, TN
06.1999 - 01.2002
Receptionist/Administrative Assistant
Covenant Health Systems
Knoxville, TN
08.1990 - 07.1997
Education
High School Diploma -
Carter High School
Strawberry Plains05-1987
Skills
- HIPAA and OSHA regulations
- Managing medical practices
- Budget oversight
- Resource allocation
- Electronic health records
- Workflow management
- Performance metrics
- Policy and procedure development
- Managing files and records
- Staff management
- Regulatory compliance
Accomplishments
- Collaborated with team in the development of our Mobile O&P lab in order to reach patients in remote areas or who had no access to transportation to medical appointments.
- I began my career at Choice as a payment poster. Though hard work and self motivation, I worked my way up to Practice Manager.
Two time winner of Employee of the Year at Choice Companies
I was fortunate enough to win Employee of the Year twice during my career at Choice Companies. I felt honored to be recogized for my contributions to the success of the company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager
Choice O&P, a Division of Choice Medical, Inc.
05.2005 - 05.2021
Medical Billing Specialist
Strategic Practice Partners
01.2002 - 05.2005
Biller
Medical Management Professionals
06.1999 - 01.2002
Receptionist/Administrative Assistant
Covenant Health Systems
08.1990 - 07.1997
High School Diploma -
Carter High School
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