Donald Blough
Cybersecurity Specialist
Kodak,TN
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Several years experience in personnel management, as well.
Overview
34
34
years of professional experience
11
11
Certifications
Work History
Network/Computer Experience
SAIC Compliance Team
10.2024 - Current
- Review System Security Plans (SSPs) for compliance.
- Write reports after reviewing SSPs.
- Evaluate PARIS (Pre-Award Routing Information System) submissions to determine validity of bids being sought.
- Evaluate contract attestations to determine if CUI would be involved and which SSP would apply.
- Provide verbal and written reports to management concerning work being performed.
Phishing Email Analyst
SAIC ESOC Phishing Email Team
03.2021 - 10.2024
- Evaluate reported emails to determine if they are malicious, spam, or safe.
- Send out replies to users as to what the email they reported was discovered to be.
- Create tickets for 'Sender Blocks' and 'Purge Requests' on malicious emails.
- Create tickets for 'URL Blocks' to submit, when necessary, after having blocked the malicious URL.
- Gather CIDER ticket information for submission to the CIRT after review, when necessary.
Cyber Defense Analyst
SAIC ESOC
12.2019 - 03.2021
- Evaluate events and traffic coming in on the feed through Splunk SIEM to determine threat.
- Using firewall interfaces and Wireshark, looking into the packet captures for the traffic to determine if there is a credible threat.
- Write up IP blocks for potentially malicious IP addresses to protect the network.
Technical Support Analyst
U.S. Army Reserve Enterprise Service Desk
07.2017 - 03.2021
- Using CA Ticketing Software, escalate troubleshooting tickets to Tier 2, if unable to resolve myself.
- Remote in to computers to resolve various issues as I am able, with administrative rights.
- Act as Single Point of Contact (SPOC) as scheduled, documenting serious issues and network outages for the entire Enterprise Service Desk.
- Perform Quality Assurance evaluations on analysts’ tickets as assigned.
Technical Support Specialist
Keesler Medical Center
03.2016 - 07.2017
- Using Remedy software, routed troubleshooting tickets to the various divisions in the IT department.
- Remote in to computers to correct various issues, such as printer and drive mapping, updates, etc.
- Take calls concerning computer issues and either correct them or escalate them to others to correct.
- File personnel network agreements.
- In-process and out-process users in the hospital network.
- Help build computer systems for various departments within the hospital.
Assistant
Virginia College
08.2015 - 06.2017
- Ran multiple wiring drops from Keystone jacks to patch panel. Used a combination of Velcro, brackets, and wire ties exercising best practices when bundling cables.
- Terminated multiple RJ-45 Keystone Jacks and custom made Cat6 Ethernet cables.
- Tutored students in Computer Networking classes when they had difficulties.
- Assisted in design layout of two computer labs consisting of RJ-45 Keystone Jack layout, overhead projector and screen placement, Cat6 wiring, and workstation placement.
- Setup student and instructor PC’s and ensured internet connectivity. Did troubleshooting as necessary when there were issues.
Sales Associate, Guest Support/Administrative, Unofficial IT Technician
American Factory Direct Furniture
06.2014 - 03.2016
- Provide customers with information regarding various furniture manufacturers to meet their needs.
- Help with pricing and negotiation, as well as check inventory, to complete sales.
- Enter sales and special orders on the Profit POS system, filling out all required paperwork for special orders.
- Coordinate deliveries.
- Diagnose various computer and network problems, coordinating with the IT Company to correct those problems. Also help with software updates and setting up new computers.
- Design various spreadsheets to help with special order pricing and other calculations.
- Used the POS system to reconcile cash and transaction reports daily.
- Used the POS system to handle inventory of accessories, including checking in and making price tags.
Server/Trainer/Management Experience
Bonefish Grill, Drusilla’s Restaurant, Chili’s, Red Lobster, Olive Garden, Macaroni Grill, Ralph & Kacoo’s, Copeland’s
03.1992 - 06.2014
- Provide guests with excellent service in a full-service restaurant atmosphere.
- Handle transactions with cash or credit/debit cards.
- Train new employees and help others as needed, enhancing the teamwork in the restaurant.
- Manage shifts as needed.
- Assist with inventory as needed.
Education
Masters of Science - Cybersecurity and Information Assurance
Western Governor’s University
Salt Lake City, UT05.2024
Bachelors of Science - Cybersecurity and Information Assurance
Western Governor’s University
Salt Lake City, UT04.2021
Associates Degree - Computer Network Engineering
Virginia College
Biloxi, MS06.2017
12-month diploma course - Computer-aided Drafting and Design
Remington College
Mobile, AL11.2009
Skills
- Proficient in Windows 98, XP, 7, 81, and 10
- Proficient in Word
- Proficient in Excel
- Proficient in ProPresenter software
- Capable of consistently meeting deadlines
- Detail-oriented
- Competent project scheduling
- Time management
- Prioritizing
- Tremendously dependable
- Innovative problem-solving
- Outstanding written/oral communication skills
- Organizational skills
- Precision-minded
- Creative outside-the-box thinking skills
- Willing to expand skill base
- Notable management and leadership skills
- Multifaceted customer service skills
- Strong work ethic
- Calm and patient in stressful situations
- Outstanding teaching/training skills
- Willing to work overtime
- Strong ability to work with a team
- Outstanding ability to learn new skills
- Proficient in diagnosing and repairing hardware issues in computers
- Skilled Network Technician
- Proficient in project management
- Excellent computer technician
- Experienced in structured cabling
- Skilled PC Technician
- Skilled in Splunk SIEM queries
- Basic proficiency in using Wireshark to evaluate packet captures
- Skilled in Incident Response
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Dependable and responsible
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
- Collaborated with team of 3 in the development of SAIC's Phishing Email Analysis program.
- Used Microsoft Excel to develop hourly tracking spreadsheets for the US Army Reserve Helpdesk.
- Documented and resolved the lack of meeting documentation within the Governance, Risk, and Compliance Department at SAIC which led to compliance with documentation standards in NIST 800-151 and ISO 20000 and 27001.
Certification
- CompTIA A+, 2016-04-01
- CompTIA Security+, 2016-08-01
- CompTIA Network+, 2016-11-01
- Axelos ITIL Foundations, 2018-01-01
- CIW Web Security Professional, 2018-09-01
- EC Council Certified Encryption Specialist (ECES), 2018-11-01
- CompTIA CySA+, 2020-01-01
- (ISC)2 SSCP, 2020-02-01
- CompTIA Project+, 2020-08-01
- EC Council Certified Incident Handler (ECIH), 2020-09-01
- EC Council Certified Ethical Hacker (CEH), 2024-05-01
Languages
American Sign Language
Elementary
Timeline
Network/Computer Experience
SAIC Compliance Team
10.2024 - Current
Phishing Email Analyst
SAIC ESOC Phishing Email Team
03.2021 - 10.2024
Cyber Defense Analyst
SAIC ESOC
12.2019 - 03.2021
Technical Support Analyst
U.S. Army Reserve Enterprise Service Desk
07.2017 - 03.2021
Technical Support Specialist
Keesler Medical Center
03.2016 - 07.2017
Assistant
Virginia College
08.2015 - 06.2017
Sales Associate, Guest Support/Administrative, Unofficial IT Technician
American Factory Direct Furniture
06.2014 - 03.2016
Server/Trainer/Management Experience
Bonefish Grill, Drusilla’s Restaurant, Chili’s, Red Lobster, Olive Garden, Macaroni Grill, Ralph & Kacoo’s, Copeland’s
03.1992 - 06.2014
Bachelors of Science - Cybersecurity and Information Assurance
Western Governor’s University
Associates Degree - Computer Network Engineering
Virginia College
12-month diploma course - Computer-aided Drafting and Design
Remington College
Masters of Science - Cybersecurity and Information Assurance
Western Governor’s University