Sean Lee
Information Technology
Bartlesville,OK
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
20
20
years of professional experience
Work History
Supervisor
Diversified System Resources
06.2018 - Current
- In the 7 years I have worked at DSR, I have received 3 promotions. The most recent being a management position. Daily, I utilize our ticketing system, Ping Plotter, Command Prompt, Service Manager, Excel, Word, remote access to modems for configuration purposes, Configuration of ATT VPNGWs.
- Back Up Team Lead:
- VPN/Internet Support including remote access to delicate network solutions, configurations, and support of entire network topologies.
- Basic Leadership Role.
- While as a Back Up Team Lead, I was tasked with getting a project caught up that had fallen behind. I was able to complete this task ahead of schedule, by putting together my own team of other individuals and leading them to complete the task.
- Team Lead:
- VPN/Internet Support including remote access to delicate network solutions, configurations, and support of entire network topologies.
- Lead a team of 8 Technicians.
- Provided support for 65+ Projects.
- Reviewed and corrected grammatical errors on forms and trained subordinates to prevent oversight.
- Tier 1 Escalations - Providing support to delicate customers with high priority requirements.
- Supervisor:
- VPN/Internet Support including remote access to delicate network solutions, configurations, and support of entire network topologies.
- Tier 2 Escalations - Provided direct support to CEOs, and high profile customers one-on-one, to guarantee quality and direct support.
- Supervise 30+ Employees over 4 Technical support teams including 300+ projects with diverse network topologies.
- Creation of Excel Spreadsheets for use by my technicians to keep track of daily tasks and needs.
- Provided training to new and experienced technicians to enhance their technical knowledge.
Water Technician
CITY OF BARTLESVILLE
08.2017 - 06.2018
- Maintain and repair all equipment to ensure good water quality. As a water technician, your typical duties involve calibrating equipment, collecting water samples, testing water quality, adjusting chemical levels, maintaining careful records, and creating detailed reports.
Education
High School Diploma -
Bartlesville High School
Bartlesville08-2005
Associate in Culinary Arts -
Tri County Technology Center
Bartlesville, OK08-2006
Skills
- Quickly learn and master new technology Equally successful in both team and self- directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies (7 years)
- Used ICMP tools from multiple geographically diverse points across the internet to verify latency, Time-to-Live, and packet loss were within acceptable ranges (7 years)
- Help Desk (7 years)
- Network Support (7 years)
- Remote Access Software (7 years)
- Computer Networking (7 years)
- VPN Support (7 years)
- Hardware: Cisco switches, routers, firewalls, Palo Alto Firewalls Configuring VPN Gateways, Multiple Desktop and Laptop manufacturers, Hard Phones, Cisco Wireless Access Points (7 years)
- Network Firewalls (7 years)
- Equipment Repair (7 years)
- Troubleshooting (7 years)
- Network Monitoring (7 years)
- TCP/IP
- Systems: Windows 95/98, Windows 2000, Windows XP Pro, Windows 7, Windows 81, and Windows 10, Windows 11, Windows Server 2012R2, Windows Server 2016, Windows Server 2019 (5 years)
- Technical Support (7 years)
- Goal oriented
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Staff development
- Analytical thinking
- Team building
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Public speaking
Timeline
Supervisor
Diversified System Resources
06.2018 - Current
Water Technician
CITY OF BARTLESVILLE
08.2017 - 06.2018
High School Diploma -
Bartlesville High School
Associate in Culinary Arts -
Tri County Technology Center
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