Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Samantha Cheshire
Talent Acquisition Specialist
Simpsonville,SC
Work Preference
Summary
Motivated and results-driven Talent Acquisition Specialist with a strong academic background in Information Technology from Greenville Technical College, complemented by extensive experience in customer service, mentoring, and recruiting. Passionate about connecting talented individuals to organizations that align with their values, I aim to leverage my strong organizational skills, attention to detail, and ability to foster meaningful relationships to contribute to a team-focused environment. I am committed to driving impactful recruitment efforts and supporting long-term employee success through effective hiring and onboarding strategies. Always eager to think outside the box, I am excited to bring innovation and efficiency to the talent acquisition process.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
36
years of professional experience
1
Certification
Work History
TTEC
Talent Acquisition Specialist
01.2021 - 03.2026
Job overview
- Sourcing & Recruiting: Source high-quality candidates through job boards, social media, and networking, specializing in recruiting Licensed Insurance Agents (LIH) for various business lines.
- Interviewing & Video Screening: Conduct comprehensive interviews using behavioral and competency-based assessments to evaluate candidates' qualifications, cultural fit, and alignment with client needs.
- Offers & Compliance: Manage the offer process, including negotiation and ensuring compliance with company policies and legal requirements.
- Full Position Presentations & Onboarding: Lead presentations of roles to candidates and manage the onboarding process to ensure smooth transitions for new hires.
- Attrition & Retention: Reduced agent attrition to less than 10% over the past three years through strategic recruitment and cultural alignment.
- Requisition Management: Create and manage requisitions for open positions, ensuring roles are filled efficiently and in compliance with job requirements.
- Team Collaboration & Training: Collaborate with teams to ensure smooth recruitment operations and train new team members in talent acquisition best practices.
- Process Improvement: Continuously refine recruitment processes to improve efficiency and candidate retention.
- Remote
- Collaborated with hiring managers to define role requirements and ensure alignment.
- Developed and implemented innovative sourcing strategies to attract top talent.
Bank of America
Remote Customer Service Representative
06.2020 - 01.2021
Job overview
- Investigated fraud-related issues with prepaid cards, conducted thorough reviews and educated customers on security procedures.
- Provided customer service by updating account information, resolving card-related issues, and offering solutions for card use.
- Delivered clear, empathetic communication to ensure a positive customer experience during stressful situations.
- Remote
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized bank systems to process transactions and manage account information accurately.
Home BusinessSimpsonville, SC
Stay-at-Home Mom & Volunteer Mentor
09.2017 - 06.2020
Job overview
- Mentored children with ADHD and special needs, offering tutoring, emotional guidance, and support for graduation and academic success.
- Employment Gap
- Developed and implemented effective routines for daily family activities.
Caribbean Industrial Products LLCSimpsonville, SC
IT Consultant
08.2015 - 08.2017
Job overview
- Led software installations and configurations for clients, ensuring smooth integration and providing technical support.
- Designed and developed client websites and custom logos to enhance brand identity.
- Implemented network and security measures to ensure data integrity and compliance.
- Developed and maintained spreadsheets for client data tracking and reporting.
BMW ManufacturingGreer, SC
Associate/Production Support
03.1999 - 05.2012
Job overview
- Monitored assembly lines for defects and tracked quality metrics; created reports and pivot tables for quality improvement.
- Provided offline support, coordinated schedules, and led focus groups for quality improvement projects.
- Acted as safety team representative, conducting audits and training team members in safety procedures.
CTI LogisticsGreer, SC
Supplier Quality Assurance Liaison
10.1994 - 03.1999
Job overview
- Tracked defective, obsolete, and scrap parts and entered data for parts documentation and discrepancies.
- Led interviews and training for new hires in the rework specialist team.
Sam’s ClubGreenville, SC
Membership Representative
05.1990 - 11.1994
Job overview
- Processed membership applications, renewals, and business account services.
- Led inventory projects, display design, and assisted in interviewing and training new hires.
- Facilitated member inquiries and resolved issues to enhance customer satisfaction.
- Educated members on product offerings and benefits to increase engagement.
Education
Greenville Technical College
Associate of Applied Science from Information Technology
12-2011
University Overview
- Graduated
- GPA: 4.0
Skills
- Quality Assurance experience with project management, troubleshooting, and problem-solving techniques
- Quick to learn and master new technology; equally successful in both team and self-directed settings
- Proficient in MS Office 365 and enjoys web design, systems including Windows 11, and software tools such as MS Project, Oracle, Taleo, and Zoom Business
- Familiar with social networking tools for sourcing and recruitment
- Key Skills:
- Recruiting & Sourcing
- Interviewing & Video Screening
- Candidate Onboarding & Position Presentations
- Offer Negotiation & Compliance
- Client Relations & Stakeholder Communication
- Process Improvement & Training
- MS Office 365, Oracle, Taleo, Teams, Airtable, Zoom, SharePoint
- Applicant tracking systems
- Data-driven decision making
- Onboarding processes
- Candidate sourcing
- Procedure compliance
Certification
- Certified Talent Acquisition Specialist
- Recruitment and Interviewing Best Practices
- Member of the HRCI (Human Resource Certification Institute)
Timeline
Talent Acquisition Specialist
TTEC
01.2021 - 03.2026
Remote Customer Service Representative
Bank of America
06.2020 - 01.2021
Stay-at-Home Mom & Volunteer Mentor
Home Business
09.2017 - 06.2020
IT Consultant
Caribbean Industrial Products LLC
08.2015 - 08.2017
Associate/Production Support
BMW Manufacturing
03.1999 - 05.2012
Supplier Quality Assurance Liaison
CTI Logistics
10.1994 - 03.1999
Membership Representative
Sam’s Club
05.1990 - 11.1994
Greenville Technical College
Associate of Applied Science from Information Technology