Jamila Jackson
Dudley,North Carolina
Summary
Diligent insurance and healthcare professional experienced in healthcare operations, recruiting, customer service, and insurance processes. Licensed North Carolina Accident & Health Insurance Producer and CMS Marketplace certified, skilled in reviewing documentation, verifying eligibility, and maintaining accurate records. Expert in managing multiple priorities in remote environments while ensuring compliance and delivering exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Reflik
Remote, NC
05.2024 - Current
- Developed and implemented targeted sourcing strategies that successfully attracted top talent across various industries, aligning candidates with organizational needs.
- Conduct detailed phone screenings to evaluate candidate qualifications, experience, and role alignment.
- Maintained consistent communication with candidates via phone, email, and messaging platforms, ensuring they received timely updates and guidance throughout the hiring process.
- Managed multiple candidate pipelines simultaneously, facilitating timely follow-up and precise documentation to enhance candidate experience.
- Coordinate interview scheduling between candidates and hiring managers, resolving conflicts and availability issues.
- Track candidate progress and maintain organized records in CRM systems to ensure data accuracy and workflow efficiency.
- Address candidate concerns proactively, providing solutions to ensure a smooth and positive hiring experience.
Founder & Talent Acquisition Consultant
JSJ Recruiting, LLC
Raleigh, NC
04.2022 - 04.2024
- Developed recruitment strategies to attract top talent, aligning with diverse client needs and enhancing talent pool quality.
- Streamlined hiring processes, reducing time-to-fill positions while enhancing candidate quality.
- Managed full-cycle recruiting operations, enhancing candidate experience through effective sourcing, screening, onboarding coordination, and documentation verification.
- Coordinated interview scheduling and onboarding timelines, streamlining follow-ups to ensure efficient hiring processes.
- Handled high-volume inbound and outbound communication with candidates and clients via phone and email.
- Maintained accurate and compliant candidate records, ensuring alignment with client and regulatory requirements.
- Resolved scheduling conflicts, onboarding delays, and candidate concerns in a timely and professional manner.
- Balanced multiple workflows and priorities while consistently meeting deadlines and productivity expectations.
Inside Sales Representative (Contract)
Marquis Dental Spa
08.2021 - 11.2021
- Managed 100+ outbound calls daily in high-volume call center to schedule and confirm patient appointments, enhancing patient engagement.
- Handled objections and resolved concerns, leading to increased patient satisfaction and higher appointment conversion rates.
- Consistently met or exceeded daily performance metrics, including call volume and response time.
- Documented all interactions in CRM systems (Salesforce, Five9) in real time to ensure accurate records and follow-up.
- Verified and updated patient demographic and insurance information while maintaining strict attention to detail.
- Responded to patient inquiries regarding services, pricing, and general information, ensuring clear and accurate communication.
- Collaborated with internal teams to streamline scheduling and ensure timely service delivery for patients.
Education
Bachelor of Business Administration - Human Resource Management
Strayer University
Raleigh, NC06-2020
Associate of Applied Science - Business Administration, Marketing & Retailing
Wayne Community College
Goldsboro, NC05-2012
Skills
- Healthcare Compliance & HIPAA
- Medicaid, Medicare & ACA Fundamentals
- Insurance Eligibility Verification
- Knowledge of claims management
- Insurance Verification
- Health Insurance knowledge
- Medical Terminology
- Documentation Review & Validation
- Quality Assurance & Data Accuracy
- Data management
- Research & Discrepancy Resolution
- Organization & Multi-System Navigation
- Microsoft Office Suite
- Microsoft Excel, Outlook & Word
- Data Entry (60 WPM)
- Analytical problem solving
- Prioritization and scheduling
- Customer Service & Communication
- Effective written communication
- Confidential Information Handling
- Knowledge of life insurance policies
Certification
- Health Insurance License – North Carolina (Active)
- Federally Facilitated Marketplace (FFM) Certification – CMS
- Life Insurance License- North Carolina (In Progress – Expected July 2026)
Languages
English
Native or Bilingual
Timeline
Talent Acquisition Specialist
Reflik
05.2024 - Current
Founder & Talent Acquisition Consultant
JSJ Recruiting, LLC
04.2022 - 04.2024
Inside Sales Representative (Contract)
Marquis Dental Spa
08.2021 - 11.2021
Bachelor of Business Administration - Human Resource Management
Strayer University
Associate of Applied Science - Business Administration, Marketing & Retailing
Wayne Community College
Healthcare Compliance & Insurance Knowledge
- CMS Marketplace training completed
- Knowledge of ACA enrollment guidelines
- Familiarity with Medicaid and Medicare programs
- Understanding of HIPAA requirements
- Experience reviewing and validating documentation
- Knowledge of healthcare insurance operations
Technical & Work Environments
- Experienced in remote and independent work settings
- Ability to handle high interaction volumes across multiple channels
- Strong attention to detail with a focus on accuracy and compliance
- Comfortable working flexible schedules, including evenings and weekends