Jasmine M Daniels
Durham,NC
Summary
Detail-oriented healthcare professional with 12 years of progressive experience in emergency medical services, acute care, hospital operations, and human services. Demonstrated ability to coordinate care, collaborate with multidisciplinary healthcare teams, and manage complex, time-sensitive situations while maintaining accuracy, professionalism, and compassionate patient-centered service. Proficient in electronic health record and medical documentation systems, including Epic, ImageTrend, ESO, NC FAST, and OnBase, with a strong background in medical documentation, healthcare logistics, regulatory compliance, and critical thinking. Recognized for exceptional communication, adaptability, and the ability to thrive in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist - Human Services
Wake County Government
Raleigh, NC
08.2025 - Current
- Provided customer service for SNAP, Medicaid, and human services programs to assist clients in accessing benefits.
- Collaborated with eligibility specialists to streamline case processing and enhance service delivery.
- Conducted research on NC FAST case files to assess and determine client eligibility for various programs.
- Managed documents in OnBase system to streamline access and retrieval.
- Handled confidential information in compliance with privacy regulations.
EMS Logistics
Wake County Government
Raleigh, NC
01.2024 - 08.2025
- Utilized Operative IQ daily to ensure precise inventory levels.
- Assisted in implementing new supply chain system to streamline operations.
- Collaborated with team to fulfill supply demands through accurate counting, restocking, and stocking of supply bins.
Paramedic
Wake County Government
Raleigh, NC
09.2022 - 08.2025
- Operated ambulance equipment, responding promptly to radio transmissions to ensure timely patient care.
- Coordinated emergency response teams to ensure effective actions.
- Lead emergency response teams.
- Provided prehospital ALS, administering CPR, oxygen, medications, and emergency interventions to stabilize patients.
Travel Paramedic
Best Practice Medicine
06.2022 - 08.2022
- Delivered ACLS-level care as an emergency medical responder in urgent need areas.
- Provided advanced cardiac life support in emergency situations to stabilize patients.
- Communicated patient observations to physicians and maintained accurate documentation and vehicle inventory.
Paramedic
North Memorial Health
03.2020 - 05.2022
- Led 911 emergency responses utilizing crisis management and critical thinking to stabilize patients.
- Assessed and monitored patient conditions.
- Coordinated scene leadership and teamwork to ensure effective patient care and safety.
- Performed/interpreted ECGs and administered medications.
- Managed emergent and non-emergent patient transfers, ensuring continuity of care for those requiring continuous IV infusions.
Emergency Medical Technician
M Health Fairview Clinics & Surgery Center
09.2019 - 03.2020
- Prepared examination areas and patients for procedures, ensuring readiness for effective treatment.
- Administered injections and assisted with procedures under practitioner direction.
- Prepared examination areas and patients for examinations, procedures, and treatments.
- Coordinated scheduling of appointments and admissions, streamlining patient flow and maintaining accurate medical records.
Nursing Station Technician
University of Minnesota Medical Center
08.2018 - 03.2019
- Conducted vital signs and glucose testing to support patient health monitoring.
- Assisted with removal of IVs and urinary catheters to ensure patient comfort and safety.
- Prepared patient rooms for incoming admissions by ensuring cleanliness and organization.
- Set up patient rooms.
Acute Care Nursing Assistant / Personal Care Assistant
Allina Health
03.2014 - 04.2018
- Monitored patients' vital signs by attaching telemetry monitors.
- Assisted patients with activities of daily living.
- Collaborated with multidisciplinary teams in Emergency, ICU, Neurology, Cardiology, Spine, Orthopedics, Medical-Surgical, Rehabilitation, Telemetry, Mental Health, and Postpartum units.
- Facilitated patients' independence by assisting with activities of daily living.
Health Care Trainee
Hennepin County Medical Examiner's Office
02.2013 - 01.2014
- Supported investigators in safe and respectful removal of decedents to ensure proper handling and processing.
- Captured images of crime scenes and decedents for investigative purposes.
- Collected and organized evidence and personal property to maintain chain of custody and support investigative efforts.
- Photographed scenes and decedents.
Education
Diploma - Emergency Medical Services - Paramedic, Applied Science Coursework
Century College
White Bear Lake, MNNursing Assistant (CNA) Certificate - Central Service Technician Coursework
Minneapolis Community and Technical College
Minneapolis, MNSkills
- Healthcare Logistics
- Patient Care Coordination
- Emergency Medical Services
- Acute Care Experience
- Critical Thinking & Clinical Decision-Making
- Medical Documentation
- Electronic Medical Records (EMR)
- Epic
- NC FAST
- OnBase
- Healthcare Compliance & HIPAA
- Interdisciplinary Collaboration
- Time Management & Prioritization
- Customer Service Excellence
- Problem Solving
- Communication Skills
- Adaptability
- Quality & Accuracy
- Attention to Detail
Timeline
Customer Service Specialist - Human Services
Wake County Government
08.2025 - Current
EMS Logistics
Wake County Government
01.2024 - 08.2025
Paramedic
Wake County Government
09.2022 - 08.2025
Travel Paramedic
Best Practice Medicine
06.2022 - 08.2022
Paramedic
North Memorial Health
03.2020 - 05.2022
Emergency Medical Technician
M Health Fairview Clinics & Surgery Center
09.2019 - 03.2020
Nursing Station Technician
University of Minnesota Medical Center
08.2018 - 03.2019
Acute Care Nursing Assistant / Personal Care Assistant
Allina Health
03.2014 - 04.2018
Health Care Trainee
Hennepin County Medical Examiner's Office
02.2013 - 01.2014
Diploma - Emergency Medical Services - Paramedic, Applied Science Coursework
Century College
Nursing Assistant (CNA) Certificate - Central Service Technician Coursework
Minneapolis Community and Technical College