Work Preference
Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic
Open To Work

Christina Lampton

Richardson,TX

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Quality Assurance Manager & SalesCall center and patient intakeInternal AuditorSales and Customer Service ManagementSales & Customer Service

Work Type

Full Time

Location Preference

On-Site
Location: Richardson, TX
Open to relocation: No

Salary Range

$45000/yr - $72000/yr

Important To Me

Paid time offPaid sick leaveHealthcare benefits

Summary

Dynamic professional with extensive experience in quality assurance and regulatory compliance at Drew Scientific. Proven track record in managing ISO 13485 programs and leading internal audits. Exceptional analytical skills combined with strong customer relationship management, driving compliance and operational excellence in fast-paced environments.

Overview

39
39
years of professional experience

Work History

Call center and patient intake

Health for Her
01.2024 - Current
  • Coordinated patient intake process for counseling and ultrasounds, ensuring smooth operation in call center.
  • Provided inbound call support for benefits administration and material assistance, addressing client needs effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Proposed innovative ideas and solutions that improved team performance and patient outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Quality Assurance Manager & Sales

Jerry West, LLC
Waxahachie, USA
01.2010 - Current
  • Developed and implemented quality assurance protocols for product testing and verification, enhancing product reliability.
  • Led cross-functional teams to refine quality control processes and standards, fostering collaboration and improving overall quality.
  • Streamlined QMS, document control, and regulatory compliance through CAPA, audits, and data analysis, ensuring adherence to industry standards.
  • Oversaw management of geophysical and medical device product lines, ensuring compliance with industry regulations and customer requirements.
  • Conducted regular audits to ensure compliance with industry regulations and guidelines.

Internal Auditor

Texas Ace Heating & Air
Midlothian, USA
01.2021 - 01.2024
  • Conducted comprehensive audits of financial records and operational processes.
  • Assessed compliance with company policies and regulatory requirements to mitigate risks.
  • Evaluated vendor accounts and department expenditures for compliance and accuracy, enhancing financial oversight.
  • Reviewed and verified credit account transactions to maintain financial integrity.
  • Identified process improvement opportunities in financial reporting procedures, streamlining audit processes.

Sales and Customer Service Management

Drew Scientific
Dallas, USA
01.2005 - 01.2009
  • Led nationwide sales strategy for veterinary and pharmaceutical laboratory products, driving market penetration.
  • Developed and implemented quality initiatives that enhanced departmental processes and service delivery.
  • Proposed innovative ideas and solutions that improved team performance and achieved project outcomes.
  • Collaborated with diverse coworkers to meet goals and resolve product and service-related issues.
  • Executed daily tasks with precision to maintain service standards and meet deadlines.

Sales & Customer Service

Infolab, Inc
Ft. Oglethorpe, USA
01.2003 - 01.2004
  • Managed sales and customer service for medical laboratory territory, resulting in increased client satisfaction and retention.
  • Developed relationships with established and new clients, leading to enhanced loyalty and repeat business.
  • Conducted market data analysis to identify trends and opportunities, informing strategic sales initiatives.
  • Collaborated with healthcare providers to meet compliance goals with regulatory agencies, ensuring adherence to industry standards.

Quality Assurance & Regulatory Affairs

Drew Scientific
Dallas, USA
01.2000 - 01.2003
  • Managed ISO 13485 (Medical Device) and CFR 21.820 quality compliance program, overseeing document control and coordinating with certification bodies to ensure regulatory adherence and maintain compliance.
  • Oversaw database and quality management system, ensuring compliance while streamlining processes for improved operational efficiency.
  • Conducted data analysis across sales and manufacturing departments, supporting informed decision-making and providing operational insights.

Sales & Customer Service

Infolab, Inc
Round Rock, USA
01.1998 - 01.2000
  • Managed sales and customer service for medical laboratory territory, resulting in increased client satisfaction and retention.
  • Developed relationships with established and new clients, fostering engagement and contributing to business growth.
  • Analyzed market data to guide strategic decisions, identifying opportunities for expansion and improved service.
  • Collaborated with healthcare providers to maintain compliance with regulatory standards, ensuring service quality.

Sales Manager and Regulatory Contact for US Sales

M-W Instruments & Danae Electronics, Inc.
01.1987 - 01.1998
  • Guided department on regulatory matters, ensuring strict compliance with FDA GMP.
  • Collaborated with healthcare professionals to ensure compliance with regulations.
  • Managed US customer relationships, maintaining accurate documentation for regulatory compliance.
  • Supported operations in medical device company, streamlining workflows for enhanced efficiency.
  • Processed imports and exports through US Customs at DFW, ensuring compliance with regulations.
  • Led the internal audit team.

Education

High School Diploma -

Memorial High School
Tulsa, OK
05-1983

Skills

  • Administrative Experience
  • ISO 13485
  • ISO 9001
  • Internal Audits
  • Quality Assurance
  • Quality Management
  • FDA Audits
  • CLIA inspections
  • Patient Process Improvement
  • Patient Engagement
  • Root Cause Analysis
  • Data Analysis
  • Calibration
  • Product Development
  • Project management
  • Office Management
  • Data entry
  • QuickBooks
  • ERP Systems
  • Supervising experience
  • Accounts Receivable
  • Document Management
  • Auditing
  • Account Reconciliation
  • Event Coordination
  • Documentation Review
  • Computer Networking
  • Receptionist
  • Insurance Verification
  • Healthcare Knowledge
  • Service Demonstration
  • Healthcare Logistics
  • Patient Referral Management
  • Letters of Credit
  • Healthcare Facility
  • Administrative Support
  • Typing
  • Customer service
  • Document systems
  • Administrative Coordination
  • Data collection
  • Office management
  • Documentation review
  • Document management
  • Information management
  • Appointment Scheduling
  • Reception Duties
  • Materials management
  • Windows
  • Adobe Acrobat
  • Google Docs
  • Project coordination
  • Microsoft Publisher
  • Presentation skills
  • Client management
  • Databases
  • Problem management
  • Leadership
  • Quality assurance
  • Sales
  • MRP
  • Document Control
  • Accounts receivable
  • Marketing
  • Filing
  • Microsoft Excel
  • Computer skills
  • Microsoft Word

Assessments

  • Attention to detail, Proficient, 06/01/22
  • Customer service, Proficient, 11/01/20
  • Customer focus & orientation, Proficient, 01/01/24
  • Administrative support professional fit, Proficient, 12/01/20
  • Customer service fit, Proficient, 04/01/21
  • Sales skills, Proficient, 01/01/24
  • Basic computer skills, Proficient, 01/01/24
  • Spreadsheets with Microsoft Excel, Proficient, 01/01/24
  • Working with MS Word documents, Proficient, 02/01/24
  • Office manager, Proficient, 01/01/24
  • Administrative assistant/receptionist, Proficient, 06/01/22
  • Work style: Reliability, Proficient, 10/01/22

Personal Information

Authorized To Work: US

Timeline

Call center and patient intake

Health for Her
01.2024 - Current

Internal Auditor

Texas Ace Heating & Air
01.2021 - 01.2024

Quality Assurance Manager & Sales

Jerry West, LLC
01.2010 - Current

Sales and Customer Service Management

Drew Scientific
01.2005 - 01.2009

Sales & Customer Service

Infolab, Inc
01.2003 - 01.2004

Quality Assurance & Regulatory Affairs

Drew Scientific
01.2000 - 01.2003

Sales & Customer Service

Infolab, Inc
01.1998 - 01.2000

Sales Manager and Regulatory Contact for US Sales

M-W Instruments & Danae Electronics, Inc.
01.1987 - 01.1998

High School Diploma -

Memorial High School

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Christina Lampton