Rafael Mendez
Parker,CO
Summary
Operations and program leadership professional with 14+ years of progressive responsibility in workforce planning, healthcare logistics, regulatory compliance, and team management within the United States Army. Extensive experience leading cross-functional teams, managing performance metrics, implementing process improvements, and ensuring compliance with federal regulations. Lean Six Sigma Green Belt with demonstrated ability to improve operational efficiency, reduce processing timelines, and strengthen organizational accountability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
United States Army
Keller, TX / Parker, CO
08.2020 - Current
- Direct daily operations of a 6-member team responsible for full-cycle workforce acquisition and compliance.
- Analyze performance data and conversion metrics to improve appointment-to-contract ratios.
- Develop and implement operational strategies to meet quarterly and annual performance targets.
- Ensure compliance with federal eligibility standards and background screening protocols.
- Train, mentor, and evaluate subordinate personnel and conduct formal performance counseling.
- Coordinate with community stakeholders to expand recruitment pipelines.
- Implement structured follow-up systems to strengthen team productivity and accountability.
- Recognized as Top Recruiter in Dallas Army Recruiting Battalion in FY22 among multiple stations.
- Improved operational accountability by implementing structured follow-up and performance tracking systems.
- Strengthened team productivity through targeted coaching and process standardization.
Pharmacy Operations Supervisor
United States Army
Yongsan, KR / Fort Sill, OK / Honolulu, HI
02.2012 - 07.2020
- Supervised pharmacy personnel supporting high-volume medical services.
- Maintained accountability of over $1,000,000 in temperature-sensitive pharmaceuticals with zero loss incidents.
- Developed and implemented SOPs to improve workflow efficiency.
- Led process improvement initiative reducing patient wait times by 67% (45 minutes to under 15 minutes).
- Managed inventory control systems and ensured regulatory compliance.
- Trained junior personnel on safety and handling standards.
- Recognized as Military Pharmacy Technician of the Year in FY15, based on clinical accuracy, operational efficiency, leadership performance, and regulatory compliance
- Improved operational throughput and patient service timelines.
- Strengthened compliance oversight and inventory control systems.
- Reduced inefficiencies through Lean process methodology.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH01-2025
Associate of Science - Health Sciences
Purdue University Global
Davenport, IA10-2015
Skills
- Program & Operations Management
- Workforce Planning & Talent Acquisition
- Regulatory Compliance & Risk Mitigation
- Performance Metrics & Data Analysis
- Lean Process Improvement
- Strategic Planning & Execution
- Team Leadership & Employee Development
- Budget & Resource Accountability
- Healthcare Operations Support
- Policy Implementation
Certification
- Lean Six Sigma Green Belt, 02/2026
- Active Secret Security Clearance, Department of Defense
Timeline
Talent Acquisition Specialist
United States Army
08.2020 - Current
Pharmacy Operations Supervisor
United States Army
02.2012 - 07.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Health Sciences
Purdue University Global
Professional Military Education
·Talent Acquisition Specialist Course (2025)
Senior Leader Course – Distinguished Honor Graduate (2024)
· Station Commander Course – Distinguished Honor Graduate (2023)
· Army Recruiter Course – Commandant’s List (2020)
· Advanced Leader Course (2018)
· Pharmacy Operations Course (2016)
· Basic Leader Course – Commandant’s List (2015)