Laila Bonner
Flint,MI
Summary
Knowledgeable in the field of Medical Billing, with experience in coding, insurance claim processing and patient billing. Familiarity with various medical software systems coupled with strong analytical skills enhances efficiency in revenue cycle management. Demonstrated ability to work well under pressure while maintaining high standards of professionalism and performance. Effectively contributed to streamlining payment collection processes in previous roles. With a thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, the ability to handle multiple tasks simultaneously, and a commitment to maintaining high levels of professionalism, organization, and cleanliness. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Overview
3
3
years of professional experience
Work History
Medical Billing Representative
Client Financial Services
Fenton, Michigan
04.2025 - Current
- My duties were to assist patients with their medical bills, offer financial assistance when needed, and help them understand.
- Coordinate with insurance companies to resolve payment discrepancies.
- Maintained current working knowledge of CPT and diagnosis coding principles, government regulation, protocols and third-party billing requirements.
Store Associate
DSW Shoe Warehouse
Flint, MI
10.2024 - Current
- At Designer Shoe Warehouse, my goal was to deliver exceptional customer service and a positive attitude towards guests.
- I remained aware of customers' questions and concerns, and I am always ready to assist them.
- My duty as an associate was to not only engage with customers, but to hear, emphasize, and ask questions for better understanding.
- I always aim for great demand and conversion by promoting apps for our business, and helping customers save money.
Cashier
Panda Express
Flint, MI
03.2024 - 10.2024
- At Panda I delivered great customer service and represent my great work and team ethics among my workplace
- I was able to work under pressure and in a fast paced environment and maintain a positive attitude throughout any situation.
- My goal was to make sure our customers are taken care of and satisfied with their experience.
Certified Trainer
McAlister's Deli
Grand Blanc, MI
03.2023 - 02.2024
- I was a certified trainer, and I worked all positions at this job.
- I was able to make guests happy each time I work, and I’ve received great reviews about myself, making guests feel welcomed and comfortable.
- I was transferred from one location to another, and I was offered the opportunity to be shift leader.
Education
High School Diploma -
Mott Middle College High School
Flint, MI06-2024
Associate of Arts - Media Arts
Charles Stewart Mott Community College
Flint, MI05-2024
Skills
I can adapt to a new workplace very easily, I am quick to learn and master new technology, equally successful in both team and self-directed settings, and proficient in a range of computer systems, as well as in delivering amazing work ethics toward my job I am great at communicating with people and also handling difficult situations I am able to represent leadership within the workplace, as well as problem-solving I am always able to maintain a positive attitude, no matter how difficult a situation may be I have great customer service skills and will treat a guest with respect and how I would like to be treated I love to work together with others and make the workplace a comfortable environment
Accomplishments
- I received many acknowledgements about how great of a cashier I am and how eager I am to make customers happy at my current and past jobs via reviews, surveys, etc.
- I,ve been selected as an honor student twice in my life. Once in middle school and in high school.
- I received an honor roll for four years straight in High school.
- I got promoted as a CTR(Certified Trainer) within six months at McAlister's Deli of Grand Blanc.
Education and Training
other,other
Languages
Spanish
Timeline
Medical Billing Representative
Client Financial Services
04.2025 - Current
Store Associate
DSW Shoe Warehouse
10.2024 - Current
Cashier
Panda Express
03.2024 - 10.2024
Certified Trainer
McAlister's Deli
03.2023 - 02.2024
High School Diploma -
Mott Middle College High School
Associate of Arts - Media Arts
Charles Stewart Mott Community College