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MICHAEL C. MCCLAM
Yokosuka,WA
Summary
Solution-oriented IT professional with 10+ years of diagnosing, troubleshooting, and resolving hardware and software issues. Able to assure system and data integrity through anti-virus and firewall installation, password protection, and data recovery. Attentive to details, highly trained, and proven ability to meet deadlines and customer requirements. Adept at solving IT problems, developing procedures, and managing projects in ever-changing environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
4
4
Certifications
1
1
Language
Work History
Network Administrator
General Dynamics IT
05.2019 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed network security design and integration duties.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into the existing network architecture.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Computer Specialist
Alutiiq, LLC
10.2018 - 05.2019
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Collaborated with cross-functional teams to develop customized software solutions tailored to business needs.
- Analyzed user requirements and developed solutions to meet needs.
- Developed and tested software solutions to meet customer needs.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Senior Engineer
Wakelight Technology
6 2017 - 10.2018
- Provide a wide range of technical support for Pearl Harbor shipyard from Yokosuka Base remote site
- From User Desktop support to Server maintenance and Administration for Classified and Unclassified Networks
- Implement security measures for computer systems and configure Cisco routers, switches, Juniper VPN's, KG-175 series TACLANES and WYSE terminals.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Evaluated vendor proposals to select the most suitable partners based on cost-effectiveness, capabilities, delivery schedules, and overall value proposition.
Network Engineer
F2 Systems
05.2012 - 06.2017
- Deliver comprehensive computer network support
- Analyze, test, troubleshoot, and evaluate system and network administration systems
- Perform network maintenance to ensure network operates correctly with minimal interruption
- Back-up network data, configure security setting, access permissions for groups/individuals, and identify cause of network problems
- Install network, security, and firewall software
- Monitor backup reports, support unclassified and classified networks, create accounts, and distribute folders to maintain security
- Train customers on systems and ONE-NET technicians on troubleshooting.
Program Analyst
Ship Repair Facility
11.2011 - 05.2012
- Improved system efficiencies and delivered projects on time and within budget; managed multiple IT and system projects, including database redesign, testing, and implementation of command-wide systems
- Provided technical guidance and management assistance to multiple departments regarding Department of Defense (DoD) and Navy information assurance certification; complied with and served as subject matter expert on DoD Information Assurance Certification and Accreditation Process (DIACAP) standards.
Technical Support
Americable International
01.2008 - 11.2011
- Answered user questions and resolved computer problems for clients
- Observed system functions to verify correct operations and detect errors
- Handled administration and programming changes.
Information Technology Specialist
US NAVY
01.2004 - 01.2008
- Advised 7K+ customers on use of products and services
- Researched, analyzed, managed, and performed work necessary to plan, design, develop, maintain, and modify systems and infrastructure for solving problems and accomplishing work processes within IT; computer and telecommunication on USS Kitty Hawk
- Led effective strategic and operational IT planning processes.
IT Intern
NEGEN IT Solutions
01.2003 - 01.2004
- Prepared documentation and handled referrals to technicians on major hardware concerns, software problems, and defective products
- Completed data backups and disaster recovery operations for medium size network systems.
Education
Coursework Towards Associate's Degree -
University of Maryland
04.2001 -
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Skills
Microsoft Office Suite: Word, Excel, PowerPoint, Publisher, Visio, Windows 10, Windows 81, 7, Vista, Linux, Shareware, SQL Server, Outlook, SharePoint, Windows Server 2008R2, Windows Server 2000, SCCM Console, Windows &, Windows, XP, Cisco Works, Remedy, Commvault, Java, Microsoft Exchange, Active Directory, Secure CRT, PowerShell, VMware vSphere, WANX, ASDM, CCPNetwork Infrastructure, Transmission Methods, Servers, Cabling, Cable Types, Power Supplies, Hard Disk, Cooling Fans, Motherboards, CPU, RAM, CD/DVD Drives, Graphic Card in AGP Bus, PCO Buses, routers, Switches, TACLANES, Wyse terminalsVPN, WPA, WPA2, SSL, TCP/IP, OSI Model/Internet Suite Protocol, HTTP, 80211Microsoft Office Suite: Word, Excel, PowerPoint, Publisher, Visio, Windows 10, Windows 81, 7, Vista, Linux, Shareware, SQL Server, Outlook, SharePoint, Windows Server 2008R2, Windows Server 2000, SCCM Console, Windows &, Windows, XP, Cisco Works, Remedy, Commvault, Java, Microsoft Exchange, Active Directory, Secure CRT, PowerShell, VMware vSphere, WANX, ASDM, CCP
ITIL Framework
System updates
Hardware Installation
Technical Support
Firewall Management
Virtual Machine Operation
VPN Configuration
Infrastructure Planning
Cisco router and switch security
Switch Configuration
Cisco CCNA Certification
Hardware and software monitoring
Websites
Certification
CISCO CCNA SECURITY - INTERNETWORKING SOLUTIONS, BANGKOK THAILAND, 01/01/01
Clearance
Secret Security Clearance, Active
Software
Network Administration
Remote administration
Python
Timeline
Network Administrator
General Dynamics IT
05.2019 - Current
Computer Specialist
Alutiiq, LLC
10.2018 - 05.2019
Network Engineer
F2 Systems
05.2012 - 06.2017
Program Analyst
Ship Repair Facility
11.2011 - 05.2012
Technical Support
Americable International
01.2008 - 11.2011
Information Technology Specialist
US NAVY
01.2004 - 01.2008
IT Intern
NEGEN IT Solutions
01.2003 - 01.2004
Coursework Towards Associate's Degree -
University of Maryland
04.2001 -
Senior Engineer
Wakelight Technology
6 2017 - 10.2018