Kelly Nelson
Gilmer,TX
Summary
Dynamic Care Team Representative at Sedgwick Claims Management with a proven track record in fostering collaboration and driving process improvements. Skilled in coaching and mentoring, I enhance team performance while championing customer service excellence. My attention to detail and innovative mindset have consistently led to increased operational efficiency and improved team morale.
Overview
24
24
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
Orlando, FL
05.2023 - 04.2024
- Facilitated conflict resolution between team members when necessary, keeping focus on the common goals and fostering a collaborative work culture.
- Championed process improvements that increased operational efficiency within the department while reducing costs.
- Fostered an inclusive work environment by supporting diversity initiatives and actively promoting open dialogue among team members from different backgrounds.
- Implemented best practices for knowledge management within the team, facilitating easy access to information and resources needed for success.
- Spearheaded initiatives to improve team morale, including recognition programs, social events, and professional development opportunities.
- Collaborated with cross-functional teams to achieve project goals within deadlines.
Customer Service Representative
Service 800
Gilmer, TX
01.2022 - 04.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Install Sales Manager
Lowes Home Improvment
Longview, TX
06.2009 - 01.2021
- Championed a customer-centric approach within the team, emphasizing the importance of understanding and addressing specific client requirements.
- Enhanced team performance by providing ongoing training, coaching, and support to sales staff.
- Maintained detailed records on installation projects including budgets, timelines, client interactions for easy reference during future engagements.
Front End Manager/ Install Manager
Home Depot
Longview, TX
01.2000 - 04.2009
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
Diploma - General Studies
Patrick Henry High School
San Diego, CA06.1979
Skills
- Coaching and mentoring
- Innovation and creativity
- Technical skills
- Compliance management
- Friendly, positive attitude
- Teamwork
- Customer service
- Problem-solving
Timeline
Care Team Representative
Sedgwick Claims Management
05.2023 - 04.2024
Customer Service Representative
Service 800
01.2022 - 04.2023
Install Sales Manager
Lowes Home Improvment
06.2009 - 01.2021
Front End Manager/ Install Manager
Home Depot
01.2000 - 04.2009
Diploma - General Studies
Patrick Henry High School