Danielle Jordan
DeSoto,Texas
Summary
Highly organized and dependable candidate with a positive attitude and strong ability to manage multiple priorities. Demonstrated willingness to take on additional responsibilities to achieve team goals. Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal, time management, and problem-solving skills. Detail-oriented team player with exceptional organizational abilities and a proven track record of handling multiple projects simultaneously with high accuracy.
Overview
18
18
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
01.2025 - Current
- File and handle various types of claims, such as Worker's Compensation, Disability, and LOA.
- Assist Employees with submitting intermittent time off and absences.
- Update Employers on Return To Work status of employees
- Assisting businesses with administering their company benefits
- Documentation review of medical documents
- Assist employees and employers with any questions and information needed for claims
- Assist employees with submitting extension requests for claims when needed
- Juris, TAMS2, Caseworks, ViaOne, Sir, Genesys (Systems Used)
High Value Credit Card Specialist
Capital One
05.2023 - 08.2024
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Assist customers with making payments
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
- Empath, Titan
Advanced Services Team Coordinator
Capital One
09.2021 - 05.2023
- Managed team workload to reach targets for specific tasks
- Conduct and complete Credit Bureau Alerts for customers
- Outbound calls to customer to complete EFA verifications for application approval
- CLO, Experian, LexisNexis, Empath, USPS (Systems Used)
- Review bank statements and paystubs for income verification
- Assist call center agents with escalated security verification calls
- GEMS team (Growth, Engagement, Morale)
Customer Service Specialist/Chat Support Representative
Capital One
07.2019 - 09.2021
- Built strong relationships with customers to increase retention and loyalty
- Assisted customers with questions and inquiries to provide information regarding credit card accounts
- Proven ability to learn quickly and adapt to new situations
- Assist customers with making payments on accounts
- Assist customers with filing dispute and fraud cases
- Managed team workload to reach targets for specific tasks
- Conduct and complete tasks alerts for customers
- Outbound calls to customers to complete EFA verifications for application approvals
- Review bank statements and paystubs to complete income review
- Assist call agents with escalated security calls
- GEMS team (growth engagement morale)
- Managed high call volume while maintaining a courteous and professional demeanor
- Assisted customer with online app and finance offers through the AutoNav for financing, answered customer questions and inquiries
- Earned a place on the chat team for Auto Navigator which required multitasking and focus on personal metrics
- Participated and led Huddles when Unit Manager requested and went over roadblocks, CSAT engagement and QA trends
- Supported QA Spotter program within the team which led to higher QA metrics, increasing team morale
- Chosen by Leadership to participate in the SME program side by sides with new and tenured Agents that needed to expand knowledge
- Engaged in the AST Lend program which required high metrics to qualify and included consistent task completion and attention to risk alerts
Wound Care Assistant
Texas Specialty Hospital
09.2009 - 09.2010
- Facilitated timely referrals to specialized medical professionals when necessary for optimal patient outcomes in complex cases
- Ensured proper documentation of all wound assessments, treatments, and follow-ups to maintain accurate medical records
- Proactively participated in quality improvement initiatives related to wound care best practices within the facility
- Performed general receptionist and clerical duties to facilitate proper functioning of nursing unit
- Demonstrated flexibility in adapting to any changes in patient needs or facility requirements, ensuring consistent high-quality care delivery regardless of external circumstances
Patient Care Technician
Childrens Medical Center
05.2007 - 09.2009
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting
- Enhanced patient satisfaction by providing compassionate and attentive care
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
Education
Certificate -
Phlebotomy Training Specialist
Richardson, TX05.2023
Associate of Applied Science - Business Administration
Westwood College - Denver North
Denver, CO05.2014
GED -
Cedar Valley Collège
Dallas, TX05.2012
Skills
- Application Management
- Fraud Detection
- Effective Verbal Communication
- Conflict Mediation and Resolution
- Proficient in Microsoft Word
- Google Drive Proficiency
- Effective Interpersonal Communication
- Strategic Networking Skills
- Healthcare Terminology
- Comprehensive Patient Support
- Financial Data Analysis
- Coaching and mentoring
- KYC, CDD, EDD, AML training
Timeline
Care Team Representative
Sedgwick Claims Management
01.2025 - Current
High Value Credit Card Specialist
Capital One
05.2023 - 08.2024
Advanced Services Team Coordinator
Capital One
09.2021 - 05.2023
Customer Service Specialist/Chat Support Representative
Capital One
07.2019 - 09.2021
Wound Care Assistant
Texas Specialty Hospital
09.2009 - 09.2010
Patient Care Technician
Childrens Medical Center
05.2007 - 09.2009
Associate of Applied Science - Business Administration
Westwood College - Denver North
GED -
Cedar Valley Collège
Certificate -
Phlebotomy Training Specialist
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