Danielle Jordan
DeSoto,Texas
Summary
Highly organized and dependable candidate with a positive attitude and strong ability to manage multiple priorities. Demonstrated willingness to take on additional responsibilities to achieve team goals. Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal, time management, and problem-solving skills. Detail-oriented team player with exceptional organizational abilities and a proven track record of handling multiple projects simultaneously with high accuracy.
Overview
18
18
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
Irving, TX
01.2025 - Current
- File and handle various types of claims, such as Worker's Compensation, Disability, and LOA.
- Assist Employees with submitting intermittent time off and absences.
- Update Employers on Return To Work status of employees
- Assisting businesses with administering their company benefits
- Documentation review of medical documents
- Assist employees and employers with any questions and information needed for claims
- Assist employees with submitting extension requests for claims when needed
- Juris, TAMS2, Caseworks, ViaOne, Sir, Genesys (Systems Used)
High Value Credit Card Specialist
Capital One
Plano Texas
05.2023 - 08.2024
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Assist customers with making payments
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
- Empath, Titan
Advanced Services Team Coordinator
Capital One
Plano Texas
09.2021 - 05.2023
- Managed team workload to reach targets for specific tasks
- Conduct and complete Credit Bureau Alerts for customers
- Outbound calls to customer to complete EFA verifications for application approval
- CLO, Experian, LexisNexis, Empath, USPS (Systems Used)
- Review bank statements and paystubs for income verification
- Assist call center agents with escalated security verification calls
- GEMS team (Growth, Engagement, Morale)
Customer Service Specialist/Chat Support Representative
Capital One
Plano, USA
07.2019 - 09.2021
- Built strong relationships with customers to increase retention and loyalty
- Assisted customers with questions and inquiries to provide information regarding credit card accounts
- Proven ability to learn quickly and adapt to new situations
- Assist customers with making payments on accounts
- Assist customers with filing dispute and fraud cases
- Managed team workload to reach targets for specific tasks
- Conduct and complete tasks alerts for customers
- Outbound calls to customers to complete EFA verifications for application approvals
- Review bank statements and paystubs to complete income review
- Assist call agents with escalated security calls
- GEMS team (growth engagement morale)
- Managed high call volume while maintaining a courteous and professional demeanor
- Assisted customer with online app and finance offers through the AutoNav for financing, answered customer questions and inquiries
- Earned a place on the chat team for Auto Navigator which required multitasking and focus on personal metrics
- Participated and led Huddles when Unit Manager requested and went over roadblocks, CSAT engagement and QA trends
- Supported QA Spotter program within the team which led to higher QA metrics, increasing team morale
- Chosen by Leadership to participate in the SME program side by sides with new and tenured Agents that needed to expand knowledge
- Engaged in the AST Lend program which required high metrics to qualify and included consistent task completion and attention to risk alerts
Wound Care Assistant
Texas Specialty Hospital
Dallas, USA
09.2009 - 09.2010
- Facilitated timely referrals to specialized medical professionals when necessary for optimal patient outcomes in complex cases
- Ensured proper documentation of all wound assessments, treatments, and follow-ups to maintain accurate medical records
- Proactively participated in quality improvement initiatives related to wound care best practices within the facility
- Performed general receptionist and clerical duties to facilitate proper functioning of nursing unit
- Demonstrated flexibility in adapting to any changes in patient needs or facility requirements, ensuring consistent high-quality care delivery regardless of external circumstances
Patient Care Technician
Childrens Medical Center
Dallas, USA
05.2007 - 09.2009
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting
- Enhanced patient satisfaction by providing compassionate and attentive care
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
Education
Certificate -
Phlebotomy Training Specialist
Richardson, TX05.2023
Associate of Applied Science - Business Administration
Westwood College - Denver North
Denver, CO05.2014
GED -
Cedar Valley Collège
Dallas, TX05.2012
Skills
- Application Management
- Fraud Detection
- Effective Verbal Communication
- Conflict Mediation and Resolution
- Proficient in Microsoft Word
- Google Drive Proficiency
- Effective Interpersonal Communication
- Strategic Networking Skills
- Healthcare Terminology
- Comprehensive Patient Support
- Financial Data Analysis
- Coaching and mentoring
- KYC, CDD, EDD, AML training
Timeline
Care Team Representative
Sedgwick Claims Management
01.2025 - Current
High Value Credit Card Specialist
Capital One
05.2023 - 08.2024
Advanced Services Team Coordinator
Capital One
09.2021 - 05.2023
Customer Service Specialist/Chat Support Representative
Capital One
07.2019 - 09.2021
Wound Care Assistant
Texas Specialty Hospital
09.2009 - 09.2010
Patient Care Technician
Childrens Medical Center
05.2007 - 09.2009
Associate of Applied Science - Business Administration
Westwood College - Denver North
GED -
Cedar Valley Collège
Certificate -
Phlebotomy Training Specialist