Jaylani Paulino
Friendswood
Summary
Experienced customer service representative with a dynamic and positive approach, dedicated to providing exceptional assistance and fostering strong customer relationships. With over a decade of professional experience, honed skills in effectively addressing customer needs and resolving issues. Committed to personal and professional growth, eager to contribute energetic personality and enthusiasm to the success of the company.
Overview
10
10
years of professional experience
Work History
Care Team Representative
Sedgwick
08.2024 - 02.2025
- I assist clients over the phone in filing property, auto, and general liability claims and connecting them with their case managers.
Phone Banker
Regions Bank
12.2023 - 05.2024
- Assist customers over the phone with their financial needs such as making payments, transfers, and online banking.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
Teller
Amoco
05.2023 - 12.2023
- Cash handling and balancing my cash drawer daily.
- Promote products and services that fit customer’s needs.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Rep
Verizon
01.2021 - 03.2023
- Throughout my calls while working on the resolution for the call, I also assess the customers account to make sure they have the right plans and services that are fit for their needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Personal Shopper
H-E-B
04.2019 - 10.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Lead Teller
Wells Fargo Bank
03.2015 - 06.2018
- Assist customers with deposits, withdrawals, and payments.
- Open and close the branch daily.
- Balance the vault daily
- Counted, verified and handled bank deposits and armored car transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
high school diploma -
George Washington High School
Mangilao, Guam06.2008
Skills
- Client support
- Financial transaction management
- Mentoring team members
- Customer experience enhancement
- Account management expertise
- Banking transaction support
- Regulatory adherence
- Account maintenance
- Client relationship management
- Effective call handling
- Telecommunications support
Timeline
Care Team Representative
Sedgwick
08.2024 - 02.2025
Phone Banker
Regions Bank
12.2023 - 05.2024
Teller
Amoco
05.2023 - 12.2023
Customer Service Rep
Verizon
01.2021 - 03.2023
Personal Shopper
H-E-B
04.2019 - 10.2021
Lead Teller
Wells Fargo Bank
03.2015 - 06.2018
high school diploma -
George Washington High School
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