Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Villarreal

Huntsville,TX

Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Overview

7
7
years of professional experience

Work History

Care Team Representative

Sedgwick
04.2024 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

Customer Experience Associate

Us Xpress
Chattanooga, TN
12.2022 - 06.2023
  • Answered incoming calls, emails, and chats in a timely manner.
  • Created and maintained a positive work environment for customers and colleagues alike.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product inquiries and order status updates.
  • Resolved customer complaints quickly and professionally.
  • Collaborated with other departments to ensure customer needs were met efficiently.
  • Analyzed data from various sources such as surveys, focus groups., to identify areas of improvement in the customer experience process.
  • Performed quality assurance checks on outgoing orders prior to shipping them out.

Class A Driver

US Xpress
Chattanooga, TN
04.2022 - 12.2022
  • Inspected vehicle for defects and safe operating condition before and after trips.
  • Maintained accurate logs of driving activities to ensure compliance with federal regulations.
  • Performed pre-trip inspections, including checking fluid levels, tire pressure and brakes.
  • Loaded and unloaded cargo in a safe and timely manner according to delivery instructions.
  • Operated tractor-trailer combinations in urban, suburban, rural areas as well as interstate highways.

Oven Operator

Sweetgreen
The Woodlands, TX
04.2021 - 12.2021
  • Operated ovens to bake and cure products according to established procedures.
  • Maintained accurate records of temperature, timing and other relevant data for each product batch.
  • Monitored production process to ensure quality standards were met.
  • Assisted with training new staff members on safe operation of the ovens.
  • Communicated effectively with supervisors regarding any issues that arose during production runs.
  • Verified accuracy of orders before beginning production run.

Warehouse Associate

Express Professional Employment
Conroe, TX
10.2020 - 04.2021
  • Packed goods for shipment in accordance with customer instructions.
  • Labeled containers correctly for product identification purposes.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Communicated effectively with team members on matters related to work assignments.

Legal Assistant

Jack Daniels Legal Support
Conroe, TX
03.2018 - 08.2020
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Maintained client confidentiality in all matters.
  • Processed incoming mail on a daily basis.
  • Answered phones promptly while providing courteous customer service.
  • Performed basic bookkeeping duties including tracking payments received from clients.
  • Filed clients' legal documents in relevant courts for processing.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Education

Class A License -

Lone Star College of Transportation
Spring
02.2021

GED -

Windham Technical High School
Willimantic, CT
05.2016

Skills

  • Client Advocacy
  • Trend Monitoring
  • Call Documentation
  • Customer Service
  • Calm Under Pressure
  • Data Entry
  • Problem Resolution
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Call Center Operations

Timeline

Care Team Representative

Sedgwick
04.2024 - Current

Customer Experience Associate

Us Xpress
12.2022 - 06.2023

Class A Driver

US Xpress
04.2022 - 12.2022

Oven Operator

Sweetgreen
04.2021 - 12.2021

Warehouse Associate

Express Professional Employment
10.2020 - 04.2021

Legal Assistant

Jack Daniels Legal Support
03.2018 - 08.2020

Class A License -

Lone Star College of Transportation

GED -

Windham Technical High School

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Kasey Villarreal