Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Nichols

Titusville,PA

Summary

Dynamic and dedicated professional with experience at McDonald's Restaurant, excelling in customer service and teamwork. Proven ability to enhance customer engagement and maintain high standards of cleanliness. Skilled in cash handling and multitasking, consistently delivering quality service in fast-paced environments while fostering positive relationships with both customers and colleagues.

Overview

15
15
years of professional experience

Work History

Crew Team Member/Orders/Sales

McDonald's Restaurant
04.2025 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Greeted customers at drive-thru and took food orders.

Nursery Assistant

First Methodist Church
01.2025 - Current
  • Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
  • Enhanced children''s development by implementing age-appropriate educational activities and playtime.
  • Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
  • Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
  • Provided personalized care for infants and toddlers, attending to their specific feeding, diapering, and sleeping needs.
  • Maintained a safe and nurturing environment for young children, ensuring their physical, emotional, and mental wellbeing.
  • Responded to inquiries from parents and guardians.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.

Personal Care Assistant

Community Resources For Independence
03.2011 - 02.2012
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

High School Diploma -

Union City High School
Union City, PA

Associate of Arts - Criminal Justice

Tri-State Business Institute
Erie, PA
05-2012

Skills

  • Multitasking and organization
  • Customer service
  • Attention to detail
  • Customer engagement
  • Time management
  • Cash handling
  • Food handling
  • Teamwork and collaboration
  • Performance improvement
  • Cleaning and sanitation
  • Telephone etiquette
  • Positive attitude
  • Workplace safety
  • Reliability and punctuality
  • Adaptability and reliability
  • Clear communication
  • Creativity and innovation
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Cleaning
  • Drive-thru operations
  • Sales expertise

Timeline

Crew Team Member/Orders/Sales

McDonald's Restaurant
04.2025 - Current

Nursery Assistant

First Methodist Church
01.2025 - Current

Personal Care Assistant

Community Resources For Independence
03.2011 - 02.2012

High School Diploma -

Union City High School

Associate of Arts - Criminal Justice

Tri-State Business Institute

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