Kelly Norris
Gilbert,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Food and Beverage Supervisor
Hotel Adeline
07.2021 - 01.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Responsible for supervising multiple different food and beverage outlets on the hotel premises.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Bar Supervisor
Rula Bula Irish Pub
07.2020 - 06.2021
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Created a training plan to ensure all servers were taught the necessary information they needed to know in a timely manner.
- Implemented drink prep procedures, significantly reducing wasted stock.
Inside Sales Associate
BVO Luxury Real Estate Group
08.2019 - 03.2020
- Contacted and collected information from prospective sellers and buyers.
- Responded to all leads in a timely manner to drive business forward.
- Created pamphlets and tour books for client property tours.
- Followed up with prospects via e-mail, phone calls, and other forms of communication to add them to the sales pipelines and generate qualified real estate leads.
Education
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, Arizona09.2024
Certificate of Completion - General Business
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ06.2023
High School Diploma -
Rochester High School
Rochester, Illinois05.2016
Skills
- Customer Service
- Cash Register Counting
- Standard Operating Procedures Proficient
- Microsoft Office Expertise
- Schedule Management
- Hiring and Training
- Sales Reporting
Timeline
Food and Beverage Supervisor
Hotel Adeline
07.2021 - 01.2023
Bar Supervisor
Rula Bula Irish Pub
07.2020 - 06.2021
Inside Sales Associate
BVO Luxury Real Estate Group
08.2019 - 03.2020
Bachelor of Science - Accounting
Grand Canyon University
Certificate of Completion - General Business
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Rochester High School
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