Kelly Norton
Fort Myers,FL
Summary
Healthcare professional with a deep understanding of the healthcare ecosystem and proven ability to generate meaningful results. Known for fostering team collaboration and adapting to changing project demands. Possesses strong skills in client relations and strategic planning, along with reliable and flexible approach to problem-solving.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Private Healthcare Consultant
Private Contracts
04.2006 - Current
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies, procedures and programming.
- Produced detailed and relevant reports for use in making business decisions.
- Performed as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partner organizations.
- Developed and maintained electronic record management systems to analyze and process data.
- Established performance benchmarks for various functions within client organizations, ensuring consistent progress toward organizational goals.
Director of Nursing
Oasis Recovery Services
02.2024 - 11.2024
- Participated in management team development meetings to discuss best use of facility space, policy development, quality programming and selection of a program model.
- Oversaw and approved recruitment, hiring and orientation of new nursing and direct care staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
Registered Nurse (PCU)
Lee Health
01.2022 - 12.2022
- Monitored cardiac and other critical vital signs to detect changes and enable intervention of life-threatening or emergency situations.
- Promoted a positive work environment within the PCU team through collaboration, mutual respect, and proactive problem-solving approaches.
- Administered prescribed medications, changed dressings, cleaned wounds and monitored vital signs to provide high standards of patient care.
- Participated in hospital-wide initiatives aimed at improving overall patient safety and quality of care through ongoing education and training opportunities.
Community Health Nurse
CVS/OPS State of Florida
02.2021 - 03.2022
- Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
- Participated in community COVID outreach events promoting public health resources and services available to local residents.
- Enhanced community health through delivering COVID specific educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Collaborated with other health-focused organizations and agencies to promote community health.
Psychiatric/Registered Nurse
Home Health Services
10.2019 - 02.2022
- Assessed patient conditions regularly, promptly reporting changes in status to healthcare providers for timely intervention.
- Educated patients and families on disease management, prevention strategies, and self-care techniques.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Developed strong rapport with patients and families, fostering trust and open communication during the care process.
- Educated patients and family members about psychiatric disorders, available treatments, and community resources to promote continuity of care.
RN Charge Nurse
Salus Care
03.2017 - 09.2018
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
RN Charge Nurse
Hope Healthcare
02.2015 - 03.2017
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Quality Improvement Director
Tampa Bay Academy
12.1993 - 04.2006
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Education
MHA - Health Administration
University of Phoenix
Phoenix, AZMaster of Science - Nursing
University of Phoenix
Phoenix, AZ04-2020
Associate of Science - Nursing
Breckenridge School of Nursing
Tampa, FL10-2013
Bachelor of Arts - Psychology (Gerontology Minor)
University of South Florida
Tampa, FL01-1994
Skills
- Patient safety
- Healthcare customer service
- Healthcare accreditation
- Healthcare advocacy and ethics
- Healthcare management and evaluation
- Quality improvement
- Healthcare leadership
Certification
- American Association of Nurse Practitioners (FNP-C)
- American Nurse Credentialing Center (FNP-BC)
- American Heart Association (BLS)
Timeline
Director of Nursing
Oasis Recovery Services
02.2024 - 11.2024
Registered Nurse (PCU)
Lee Health
01.2022 - 12.2022
Community Health Nurse
CVS/OPS State of Florida
02.2021 - 03.2022
Psychiatric/Registered Nurse
Home Health Services
10.2019 - 02.2022
RN Charge Nurse
Salus Care
03.2017 - 09.2018
RN Charge Nurse
Hope Healthcare
02.2015 - 03.2017
Private Healthcare Consultant
Private Contracts
04.2006 - Current
Quality Improvement Director
Tampa Bay Academy
12.1993 - 04.2006
MHA - Health Administration
University of Phoenix
Master of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Breckenridge School of Nursing
Bachelor of Arts - Psychology (Gerontology Minor)
University of South Florida
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