Kelly Oldham
Calhoun,GA
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in conflict resolution and POS system operations. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for training new employees and streamlining processes, contributing to a positive shopping experience and fostering client loyalty.
Overview
23
23
years of professional experience
Work History
Buisness Owner
K & K Transport LLC
Calhoun, GA
07.2024 - Current
- Managed daily operations, ensuring timely delivery and efficient route planning.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Customer Solutions Specialist
Home Depot
Remote
03.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Educated customers on product features, benefits, and installation procedures.
- Assisted customers with product selection, ensuring an informed purchasing experience.
- Developed product knowledge through ongoing training to better support customer needs.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Increased client retention through personalized attention and proactive problemsolving.
Customer Service Cashier
Home Depot
Calhoun, GA
02.2019 - 02.2019
- Maintained accurate cash drawer, balancing at the end of each shift.
- Processed customer transactions efficiently using point-of-sale systems.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Redeemed coupons to discount purchases.
- Enhanced customer experience by providing prompt and accurate transactions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Enhanced store security by identifying and reporting suspicious activities.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Walmart
Ellijay, GA
01.2012 - 04.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to streamline checkout processes during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Business Owner
K &K Sparkle Cleaning LLC
Dallas, GA
06.2002 - 01.2013
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed and implemented efficient scheduling systems for staff assignments and client appointments.
- Trained new employees on cleaning protocols, safety procedures, and customer service best practices.
- Oversaw inventory management, ensuring proper stock levels of cleaning supplies and equipment.
- Streamlined operational processes by adopting new cleaning technologies and techniques for efficiency.
- Conducted regular performance evaluations of staff to identify training needs and improve service standards.
Education
Human Services
Southern New Hampshire University
Hooksett, NH05.2020
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Complex Problem-solving
- POS system operations
- Driven and determined
- Relationship building
- Social media marketing
- Coaching and mentoring
- Desktops, laptops, and mobile devices
- Issue resolution
- Proficient in software
Timeline
Buisness Owner
K & K Transport LLC
07.2024 - Current
Customer Solutions Specialist
Home Depot
03.2022 - Current
Customer Service Cashier
Home Depot
02.2019 - 02.2019
Cashier
Walmart
01.2012 - 04.2013
Business Owner
K &K Sparkle Cleaning LLC
06.2002 - 01.2013
Human Services
Southern New Hampshire University