KELLY OLIVERA
Gastonia,NC
Summary
At Winterpast Flowers, I excelled as a Floral Designer, enhancing customer satisfaction through unique, tailored designs and efficient inventory management. Skilled in wedding and funeral floral arrangements, I fostered strong vendor relationships and excelled in floral consultations, demonstrating creativity and organizational prowess.
Talented Floral Designer accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. Highly communicative employee with expertise helping customers execute floral visions.
Overview
6
6
years of professional experience
Work History
Floral Designer
Winterpast Flowers
09.2019 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Delivery Person
Winterpast Flowers
09.2019 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
- Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
- Managed multiple priorities under tight schedules without compromising service quality or accuracy levels in deliveries.
- Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.
- Adhered to all company policies and procedures while representing the organization professionally during deliveries.
- Developed strong relationships with clients by maintaining professional communication and addressing any concerns promptly.
Education
High School Diploma -
Hunter Huss High School
GastoniaCommunications
UNC Wilmington
Wilmington, NCSkills
- Floral design expertise
- Customer service in floristry
- Order placement and tracking
- Consultations for floral needs
- Creative flower arrangements
- Relationship management with vendors
Timeline
Floral Designer
Winterpast Flowers
09.2019 - Current
Delivery Person
Winterpast Flowers
09.2019 - Current
High School Diploma -
Hunter Huss High School
Communications
UNC Wilmington
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