DEANNA BACA
Denver,CO
Summary
Seasoned Floral Manager with a distinguished understanding of flower arrangements and leadership. Committed to increasing sales and supervising an efficient and excellent team. Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure. Proactive Floral Manager with 7 years of retail experience. Successful in leadership and motivation with extensive knowledge of store displays and marketing. Adept at increasing profit while decreasing shrink and maintaining a clean and efficient department under pressure. Talented Floral Designer accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. Highly communicative employee with expertise helping customers execute floral visions. Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.
Overview
5
5
years of professional experience
Work History
Floral Department Manager/Lead Floral Designer
King Soopers
11.2019 - Current
- Ensured visual consistency across all displays within the department by adhering to company branding standards.
- Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
- Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
- Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
- Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
- Organized engaging workshops on flower arrangement techniques which educated customers about proper care of their purchases to ensure longevity at home.
Education
High School Diploma -
Abraham Lincoln High School
Denver, COSkills
- Delegation Abilities
- Floral Design Expertise
- Product inventories
- Customer Service
- Workplace Safety
- Flower arranging
- Plant Maintenance
- Goal Setting
- Task Delegation
- Scheduling
- Team Supervision
- Client Consultations
- Quality Assurance
- Employee Scheduling
- Color theory
- Pricing strategy
- Merchandise Display
- Inventory Oversight
- Product ordering
- Promotional planning
- Design principles
- POS terminals proficiency
- Certified Floral Designer
- Floral pricing
- Shrink minimization
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Problem-solving abilities
- Active Listening
- Adaptability and Flexibility
- Floral shop assistance
- Professionalism
- Special occasion decorative pieces
- Vendor relationships
- Professional Demeanor
- Personnel development
- Order Management
- Design Specifications
- Large order fulfillment
WALKING IN NATURE TRAVELING SHOPPING
I ENJOY WALKING IN NATURE AS IT HELPS ME TO STAY GROUNDED ON A DAY TO DAY BASIS. I TRAVEL FOR ENJOYMENT AND TO SEE THIS BIG BEAUTIFUL WORLD. SHOPPING IS WHAT GALS LOVE TO DO TO FIND GREAT TRESURES!
Timeline
Floral Department Manager/Lead Floral Designer
King Soopers
11.2019 - Current
High School Diploma -
Abraham Lincoln High School
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