Jennifer Boulin- Washburn
Nazareth,PA
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction across various roles, including Floral Department Manager at Shoprite of Clinton. Skilled in floral design and team supervision, adept at fostering a culture of continuous improvement and collaboration. Demonstrated ability to streamline processes and effectively manage resources, achieving significant improvements in productivity and service quality. Experienced with managing floral departments, ensuring highest standards of product quality and customer service. Utilizes knowledge of inventory control and vendor coordination to maintain well-stocked and visually appealing displays. Track record of leading teams to achieve sales targets and create memorable floral arrangements.
Overview
24
24
years of professional experience
Work History
Floral Department Manager
Shoprite of Clinton
10.2023 - Current
- Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
- Streamlined operational processes within the department, improving overall efficiency and productivity for the team.
- Collaborated with event planners to provide stunning floral arrangements for weddings, corporate events, and other special occasions.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
Gym Owner
Adoration Fitness
03.2013 - Current
- Evaluated member feedback on gym facilities and services to make continuous improvements in response to their needs.
- Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment.
- Monitored industry trends in fitness technology advancements to incorporate innovative solutions into the gym''s offerings when appropriate.
- Managed budget allocations effectively while optimizing resource utilization for maximum value addition across all aspects of operation.
Assistant Scanning Coordinator
ShopRite of Bethlehem
06.2021 - 10.2023
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
Front End Supervisor/Accounting Bookkeeper
ShopRite of Bethlehem
04.2020 - 06.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in twelve checkout stations to verify adequate cash supply.
Member Service Representative
Steel Fitness Riverport
05.2010 - 03.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Store Manager
Osh Kosh
07.2000 - 10.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Certified Massage Therapist -
Health Options Institute
Bethlehem Pa 06.2011
High School Diploma -
Bangor Area High School
Bangor, PA06.1993
Skills
- Delegation Abilities
- Floral Design Expertise
- Product inventories
- Customer Service
- Workplace Safety
- Flower arranging
- Plant Maintenance
- Goal Setting
- Task Delegation
- Scheduling
- Team Supervision
- Time Management
- Attention to Detail
- Problem-solving abilities
- Teamwork and Collaboration
- Problem-Solving
- Shrink minimization
- Design principles
- Promotional planning
- Product ordering
- Inventory Oversight
- Merchandise Display
- Employee Scheduling
- Quality Assurance
- Pricing strategy
- Floral Arrangements
- Seasonal displays
- Order Management
- Vendor Relations
- Event Planning
- Time management abilities
- Product Knowledge
- Self Motivation
- Task Prioritization
Timeline
Floral Department Manager
Shoprite of Clinton
10.2023 - Current
Assistant Scanning Coordinator
ShopRite of Bethlehem
06.2021 - 10.2023
Front End Supervisor/Accounting Bookkeeper
ShopRite of Bethlehem
04.2020 - 06.2021
Gym Owner
Adoration Fitness
03.2013 - Current
Member Service Representative
Steel Fitness Riverport
05.2010 - 03.2013
Store Manager
Osh Kosh
07.2000 - 10.2010
Certified Massage Therapist -
Health Options Institute
High School Diploma -
Bangor Area High School
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